Role Purpose
This role is responsible for end-to-end governance, accuracy, and timeliness of Customer, Vendor, and Material Master data for Indian and Overseas Suzlon entities. The role ensures data integrity, compliance, SLA adherence, and continuous improvement, acting as the single point of accountability (SPOC) between Business, Finance, Procurement, and IT systems (SAP S/4HANA).
Key Responsibilities
A. Operational Ownership
- Lead and manage Customer, Vendor, and Material Master setup, modification, extension, and blocking activities in SAP S/4HANA.
- Ensure 100% adherence to approved MDM SOPs, documentation checklists, and approval frameworks.
- Oversee Indian as well as overseas entity master data, including export customers, foreign vendors, group companies, and intercompany masters.
- Monitor daily queues, ageing, and backlog to meet defined Turnaround Time (TAT) and SLAs.
B. Governance & Controls
- Act as process owner at execution level for MDM governance and internal controls.
- Ensure compliance with GST, PAN, TAN, withholding tax, bank validation, and statutory requirements for masters.
- Support internal and statutory audits, providing master data MIS, audit trails, and justifications.
- Periodically review and cleanse master data to eliminate duplicates, inactive masters, and data inconsistencies.
C. Stakeholder Management
- Serve as the primary SPOC for Business Units, Finance Controllers, Procurement, Taxation, and IT teams.
- Resolve escalations related to incorrect or delayed master data impacting order processing, billing, payments, or reporting.
- Provide clarity to stakeholders on data requirements, approvals, and expected timelines.
D. Team Leadership & Capability Building
- Lead, guide, and mentor MDM Executives and Analysts within SSC.
- Allocate work, review quality, and conduct periodic refresher training on master data requirements and process changes.
- Drive a culture of right-first-time (RFT) and accountability within the team.
E. Process Improvement & Digitisation
- Identify automation and standardisation opportunities in master data workflows.
- Partner with SSC Automation / CI teams to reduce manual intervention and cycle times.
- Support S/4HANA enhancements, master data migrations, and entity onboarding activities.
- Track KPIs such as TAT, rejection rate, rework %, and audit observations.
3. Key Interfaces
- Internal: Business Units, Finance, Procurement, Tax, IT (SAP), SSC Operations
- External: Auditors, Statutory Bodies
4. Qualifications & Experience
- Education: Graduation in Commerce / Management / Engineering; MBA preferred
- Experience:
- 6–10 years of experience in Master Data Management / Shared Services / ERP operations
- Minimum 2 years in a team handling or lead role
- Hands-on experience in SAP ECC / SAP S/4HANA MDM
5. Technical & Functional Skills
- Strong understanding of Customer, Vendor, and Material Master structures
- Knowledge of GST, withholding tax, payment terms, incoterms, and intercompany setups
- Proficiency in SAP, Excel, and MIS reporting
- Exposure to audit, compliance, and process documentation
6. Behavioural Competencies
- High attention to detail and data accuracy
- Strong stakeholder communication and escalation management
- Process-oriented mindset with continuous improvement focus
- Ability to work in a multi-entity, multi-geography SSC environment
