- Deliver outstanding self-service and automation experiences for our global workforce
- Create ServiceNow catalog items, workflows, and cross-platform API integrations
- Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, REST APIs and ACLs including advanced scripting logic.
- Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc.
- Create and maintain data integrations between ServiceNow and other systems
- Develop system integrations and process automation
- Participate in design review, client requirements sessions and development teams to deliver features and capabilities supporting automation initiatives
- Collaborate with product owners, stakeholders, testers and other developers to understand, estimate, prioritize and implement solutions
- Design, code, debug, document, deploy and maintain solutions in a highly efficient and effective manner
- Participate in problem analysis, code review, and system design
- Remain current on new technology and apply innovation to improve functionality
- Collaborate closely with stakeholders and team members to configure, improve and maintain current applications
- Work directly with users to resolve support issues within product team responsibilities
- Monitor health, performance and usage of developed solutions
Basic Qualifications:
- Master's degree and 1 to 3 years of experience in computer science, IT, or related field OR
- Bachelor's degree and 3 to 5 years of experience in computer science, IT, or related field OR
- Diploma and 7 to 9 years of experience in computer science, IT, or related fiel
Required Skills & Qualifications:
- 6+ years of deep hands-on experience with ServiceNow administration and development in two or more productsITSM, ITBM, ITOM, GRC, HRSD, or Security Operations
- ServiceNow development using JavaScript, AngularJS, AJAX, HTML, CSS, and Bootstrap;
- Strong understanding of user-centered design and building scalable, high-performing web and mobile interfaces on the ServiceNow platform
- Experience creating and managing Scoped Applications
- Workflow automation and integration development using REST, SOAP, or MID servers
- Scripting skills in Python, Bash, or other programming languages
- Working in an Agile (SAFe, Scrum, and Kanban) environment
Preferred Qualifications:
Good-to-Have
Skills:
- Experience with other configuration management tools (e.g., Puppet, Chef).
- Experience with Linux administration, scripting (Python, Bash), and CI/CD tools (GitHub Actions, CodePipeline, etc.)
- Experience with Terraform & CloudFormation for AWS infrastructure automation
- Knowledge of AWS Lambda and event-driven architectures.
- Exposure to multi-cloud environments (Azure, GCP)
- Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.)
Professional Certifications (preferred):
- Service Now Certified System Administrator
- Service Now Certified Application Developer
- Service Now Certified Technical Architect
Soft Skills:
- Strong analytical and problem-solving skills.
- Ability to work effectively with global, virtual teams
- Effective communication and collaboration with cross-functional teams.
- Ability to work in a fast-paced environment.
