Marketing Ops Executive

Key Responsibilities:

Program Operations:

• Oversee and ensure the smooth execution of all Digital Naari programs
• Monitor program activities and performance metrics to ensure goals are met
• Identify and resolve operational issues to ensure program efficiency and effectiveness

Engagement:

• Develop strategies to maintain a high active rate of women entrepreneurs
• Conduct regular follow-ups and provide support to women entrepreneurs to ensure their continuous engagement and success
• Gather feedback from entrepreneurs to improve program offerings and support services

Field Team collaboration:

• Collaborate with the field team to ensure effective program implementation and provide operational support
• Assist in training and development programs for field staff

Coordination with Call Centre:

• Work closely with the call center team to ensure efficient communication and resolution of queries from women entrepreneurs
• Develop processes to streamline call center operations related to Digital Naari programs
• Monitor call center performance and implement improvements as needed
• Operational Activities:
• Prepare regular reports on program performance, operational metrics, and field activities

Qualifications:

• Bachelor's/ Master's degree in Business Administration, or a related field
• Proven experience in operations management, preferably in a bank, fintech or social impact organization
• Proficiency in MS Office and operational management tools
• Passion for women's empowerment and social impact

Preferred Skills:

• Experience working with field teams and call center operations
• Knowledge of digital financial services and fintech industry
• Problem-solving mindset with attention to detail