Experience: 4.00 + years
Salary: Confidential (based on experience)
Shift: (GMT+05:30) Asia/Kolkata (IST)
Opportunity Type: Office ()
Placement Type: Full time Permanent Position
(*Note: This is a requirement for one of Uplers client - Dispatch Network)
What do you need for this opportunity
Must have skills required:
Customer Service, Service Level Management, Customer Relationship, Customer sucess, subject matter expert, Operational Support Systems (OSS), Operations Management, Marketing Operations, Content Marketing, Strategic Planning, Marketing Communication
Dispatch Network is Looking for:
Job Description:
Marketing & Communications Lead (Location: Pune | Full-time | On-site)
About Dispatch Network
Dispatch Network is building the most efficient last-mile network in India from the ground up using technology and AI-powered optimization to drive efficiency and earnings for delivery partners.
We operate across food delivery, quick commerce, grocery, ecommerce, and pharma serving both B2B clients and B2C consumers.
Role Objective
Own and execute Dispatch Network's external messaging across customers, riders, partners, and investors. Translate a technically strong product into clear, credible, and scalable communication that drives adoption, trust, and growth. This is a builder role, not a campaign manager.
Core Responsibilities
- Brand & Narrative Ownership
- Define and maintain Dispatch's core messaging:
- Problem Solution Differentiation Proof
- Ensure consistency across:
- Website
- Social Media
- Pitch decks
- Sales collateral
- Rider-facing communication
- PR and public content
- Convert complex systems (AI routing, gig aggregation, efficiency metrics) into simple, relatable stories.
- Marketing Execution (B2B + B2C-lite)
- Design and run lean, measurable marketing initiatives:
- City launch playbooks
- Partner onboarding material
- Rider acquisition & retention communication
- Support sales and BD with:
- One-pagers
- Case studies
- Performance snapshots (before/after metrics)
- Work closely with ops to align marketing promises with ground reality.
- Content & Communication
- Own all outward-facing written material:
- Website copy
- Social media content
- Blogs / explainers
- LinkedIn & founder-led communication
- Press releases (when needed)
- Create clear internal communication artifacts:
- Product updates
- City launch briefs
- Ops-to-marketing alignment docs
- Growth & Experimentation
- Run fast experiments on:
- Rider acquisition messaging
- Partner conversion funnels
- City-level awareness
- Track performance using simple, decision-ready metrics:
- CAC
- Conversion rates
- Activation and retention signals
- Kill what doesn't work quickly.
What This Role Is NOT
- Not a social media-only role
- Not an agency coordination job
- Not brand-first, metrics-later
- Not dependent on large budgets
Required Skills & Experience
Must-Haves
- 48 years in marketing, communications, or growth at:
- Startups
- B2B / B2B2C platforms
- Logistics, mobility, SaaS, or infra-led products
- Strong writing and structuring ability
- Experience working closely with:
- Comfort with ambiguity and fast iteration
Strong Plus
- Experience in:
- Marketplace businesses
- Logistics / delivery / mobility
- Platform or infra products
- Data-literate (not analyst-level, but decision-oriented)
- Prior involvement in:
- Early GTM
- City or market launches
- Fundraising narratives
Success Metrics (First 3 Months)
- Clear, repeatable Dispatch narrative used across teams
- Sales and BD cycles shorten due to better material
- Rider acquisition messaging improves activation and retention
- Consistent external presence aligned with actual product capability
- Leadership spends less time explaining Dispatch from scratch
Reporting & Collaboration
- Reports to: Founders
- Works closely with:
- Product
- Ops
- Business Development
- City Operations
How to apply for this opportunity
- Step 1: Click On Apply! And Register or Login on our portal.
- Step 2: Complete the Screening Form & Upload updated Resume
- Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
About Uplers:
Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.
(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
