Brief & Role
A Marketing Account Manager is responsible for managing client relationships, overseeing digital marketing projects, and ensuring seamless communication between clients, leadership, and internal teams. This role acts as a bridge to ensure all projects are delivered on time, aligned with client expectations, and meet defined KPIs.
The ideal candidate is highly organized, confident in communication, and capable of handling multiple client accounts simultaneously. You will be responsible for project onboarding, reporting, and maintaining clarity across all stakeholders while working closely with marketing teams.
This role requires a strong balance of client handling, project management, and analytical thinking to drive performance and long-term client satisfaction, especially while working in a fast-paced, US-aligned environment.
About Bliss
Bliss is your reliable partner in the dynamic digital world. With over 14 years of experience, Bliss Web Solution offers specialized services, including Website Development, Ecommerce Development, and Digital Marketing. We adapt our solutions to meet the unique needs of diverse sectors, ensuring that our strategies not only meet but also exceed our clients expectations.
Roles & Responsibilities
- Act as the primary point of contact for clients and manage end-to-end communication
- Understand client services, goals, KPIs, and key stakeholders
- Participate in client meetings and define clear next steps
- Share regular project updates via email and meetings
- Collect and manage client feedback on deliverables such as content, graphics, and videos
- Manage marketing projects from onboarding to execution
- Coordinate between internal teams and clients to ensure smooth workflow
- Track deliverables, timelines, and ensure timely completion of tasks
- Receive project knowledge transfer from senior leadership (Strategy Head / Director)
- Clearly communicate project requirements and updates to the marketing team
- Ensure internal teams understand client expectations and priorities
- Handle onboarding of new clients and projects
- Gather required access, brand assets, and documentation
- Ensure projects are properly set up from the initial stage
- Prepare weekly KPI reports for each client for internal leadership review
- Use tools like AgencyAnalytics to generate performance reports
- Explain monthly performance, progress, and next steps to clients
- Communicate professionally through emails and meetings with clarity and confidence
- Use tools like Ziflow for feedback and approval workflows
- Follow up proactively with clients and internal teams to ensure progress
- Manage multiple client accounts efficiently while maintaining high service quality
- Support internal coordination and align deliverables with client expectations
Skills & Characteristics:
- Strong English communication skills (written and verbal)
- Proven experience in client communication and account management
- Good understanding of digital marketing services (SEO, PPC, content, social media, etc.)
- Strong project management and organizational skills
- Ability to manage multiple projects and prioritize effectively
- Experience in reporting and presenting performance insights to clients
- Proactive, detail-oriented, and ownership-driven mindset
- Ability to confidently handle client meetings and discussions
- Strong follow-up and coordination skills
- Experience with tools like AgencyAnalytics, Teamwork.com, and Ziflow or similar platforms
- Ability to document processes and transfer knowledge clearly to teams
- Basic understanding of website and marketing deliverables
- Experience working with marketing agencies or US-based clients is a plus
- Knowledge of AI tools to improve efficiency and productivity is an added advantage
- Must be curious, energetic, and proactive to contribute to the Bliss culture
Education:
Bachelor's degree in Marketing, Business Administration, or a related field
Job Location:
India (Night Shift aligned with US business hours)
