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How we do improve Amazon's pricing strategy and onsite price experience to improve price perception among customers This is the key question we are trying to answer at scale for the millions of customers we have worldwide.
The Price Perception team is seeking a Market Research Manager to lead customer research projects focused on Amazon Business customers. This research will inform company-wide B2B strategy and our own team's feature development plans.
Key job responsibilities
In this role you will lead high-visibility, worldwide research projects to uncover insights about business customers. Your work will directly inform how Amazon serves B2B buyers at scale.
You will design and execute customer research programs focused on business customer behavior and B2B pricing perception.
You will partner with stakeholders across Amazon Business, Pricing, Product, and other teams to translate research findings into customer-facing features.
The successful candidate demonstrates strong written and verbal communication skills, deep empathy for business customers, and comfort working in a global team with high executive visibility. You bring the ability to influence executive stakeholders, a collaborative spirit, and enthusiasm for solving complex customer problems.
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using data and metrics to drive improvements
- 5+ years of supporting quantitative and qualitative consumer research experience
- Master's degree
- Experience converting insights into strategy and communicating complex ideas clearly and logically in written communication
- Experience with quantitative and qualitative B2B research at scale is a strong plus.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 148306805
Skills:
SAS, Excel, Python, Spss, R, Data analysis tools, Market research software
Skills:
Power Bi, Spss, Data Visualization, Excel, Data Analysis, Word, project management, Data Processing, Powerpoint, DisplayR, Q, survey design, Quantitative Research
Skills:
qualtrics , Excel, questionnaire design, insight generation, Thematic analysis, Data Analysis, Data quality checks, Fieldwork management
Skills:
zoominfo , Vlookup, Advanced Excel, Linkedin, Seamless.AI, Data Analysis, Pivot Tables, Microsoft Dynamics
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