Job Title: Market Research Associate (Night Shift)
Job Location: JP Nagar, Bengaluru (Karnataka)
Job Type: Full-Time, Work from Office
Work Days: Monday to Friday
Experience: 2 - 5 Years
About Izmo Ltd
izmocars (www.izmocars.com / www.izmoltd.com) is a leading Digital Media and Internet Solutions company with a strong presence in the Automotive industry. With Interactive Media studios in Long Beach, CA & Brussels, Europe, we are the largest producers of automotive content in the world. Our products include Interactive Media Solutions for Automotive, Dealer Web Platform, CRM, Online Marketing and Virtual Reality Platform for the Automotive industry.
Job Description & Duties
We are launching a structured mystery-shopping calling program to U.S. car dealerships and aftermarket garages to gather retail pricing and offer details for common services such as LOF, air filters, cabin filters, tire rotation, etc. The Market Research Associate will place targeted calls, build rapport with Service Advisors/BDC agents, collect prices and qualifiers, and record data accurately.
Key Responsibilities
- Outbound Mystery Calls: Call U.S. dealerships and garages, pose as retail customer, request service prices, probe for oil type, fees, promotions.
- Data Capture: Enter data in Excel/CRM with accuracy.
- Compliance: Follow scripts, ethics, and data-handling guidelines.
- Reporting: Meet targets and suggest improvements.
Experience:
2 + years of experience
Primary Skills Experience
- Excellent spoken English.
- Automotive familiarity.
- Strong data discipline and Excel skills.
- Experience calling U.S. dealerships (Preferred)
- Exposure to fixed-ops metrics. (Preferred)
- Typing speed 35 WPM (Preferred)
Academic / Other Qualifications required: Any Computer Science graduate (BSc, BCA, MCA, BE)
