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Marathi/ Malayalam Language|| Customer Service

Wsne Consulting
Hyderabad
1-5 Years
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  • Posted 20 days ago
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Job Description

Key Responsibilities:

  • Provide exceptional customer service to Marathi or Malayalam-speaking customers via phone, email, or chat.
  • Address customer queries, complaints, and requests, ensuring timely and effective resolution.
  • Communicate product/service information, troubleshoot issues, and guide customers in the resolution process in their native language.
  • Document customer interactions, feedback, and complaints in the CRM system.
  • Follow up with customers to ensure their issues have been resolved to their satisfaction.
  • Work with cross-functional teams to address complex customer concerns and escalate issues when needed.
  • Maintain a positive and professional attitude while handling customer interactions.
  • Process customer orders, refunds, and exchanges as required.
  • Promote additional products or services when appropriate based on customer needs.
  • Ensure adherence to company policies, procedures, and service standards.

More Info

Job Type:
Permanent Job
Industry:
Recruiting, Staffing Agency
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Wsne Consulting

Do you want the best people to join your team WSNE Solutions is the only place to turn. We have been linking top businesses with the most talented applicants across all industries for more than ten years. We provide a variety of staffing and talent acquisition services, from executive search to temp staffing to company branding and marketing, with a team of 150 skilled recruiters. Additionally, we specialise in passive applicant sourcing, foreign recruitment, and diversity and inclusion recruiting. Finding the ideal employee requires more than just matching abilities to a job description, as we at WSNE Consulting are aware. Finding someone with the appropriate personality, beliefs, and cultural fit is important. Because of this, we employ a consultative approach to hiring, learning about the requirements and character of your business before assisting you in locating the applicant who will make your company successful. Therefore, why pick WSNE Consulting You won't find a more individualised hiring strategy anywhere else than with us because of our unmatched expertise, dedication to diversity and inclusion, and unmatched expertise. To find out more about how we can assist you in hiring your next top employee, get in touch with us immediately.

Job ID: 124388039

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Last Updated: 16-03-2026 06:10:45 AM
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