Manual QA engineer
Cognizant is one of the world's leading professional services companies, transforming clients business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
This role is part of Cognizant IOA (Intelligent Operations and Automation), the division leading the transformation from traditional BPO to AI-powered operations. We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models.
What is the opportunity
We are looking for a
Manual QA Engineer to join our fast-growing Delivery Team. Our team builds and validates automation agents and intelligent workflows across multiple customer environments. You will support the quality of AI and non-AI agents used in real-world business processes, from browser automation to system integrations.
You will work closely with developers, business analysts, and customers to test newly created agents, guide clients during test sessions, provide Level 1 support, and ensure our delivery maintains the highest quality standards.
Speed is essential for us we adapt to new AI advancements in days, and every customer engagement brings new workflows and domains. If you enjoy variety, customer interaction, and being the quality gatekeeper for innovative automation solutions, this is the perfect moment to join.
What will you be doing
Your Day-to-day Responsibilities
- Perform manual testing of automation agents and end-to-end workflows
- Review functional requirements and create clear, structured test cases
- Execute test sessions directly with customers, assisting them during validation
- Provide Level 1 support, identifying issues, answering questions, and escalating appropriately
- Identify, document, and track defects with precise reproduction details
- Support regression testing and validation before go live.
- Collaborate closely with developers, business analysts, and product teams
- Contribute to continuous quality improvement across the Delivery practice
You Will Know You're Successful If
- You independently execute testing cycles that deliver reliable, high-quality agents to customers
- You maintain outstanding standards in documentation, clarity of communication, and defect reporting
- Customers feel supported, well-guided, and confident during test sessions
Must Have
What makes you a great fit
- Excellent English (C1+) with exceptional written and verbal communication
- prior experience as a Manual QA in an Agile environment
- Strong understanding of QA methodologies, test case design, and defect management
- Ability to work independently and take ownership of testing deliverables
- High attention to detail and strong analytical thinking
- Comfortable interacting directly with customers in testing and support contexts
Nice To Have
- Experience testing browser-based workflows
- Familiarity with automation concepts, RPA, or scripting
- Understanding of REST APIs or system integrations
- Interest in AI agents and prompt engineering
- Exposure to continuous testing or CI/CD pipelines
Why join us
- Work on the cutting edge of AI powered automation and intelligent agents
- Tackle challenging quality problems in a high ownership environment
- Join a diverse and internationally distributed team (15+ nationalities across 10+ countries)
- Remote-first setup with optional access to one of our 13 offices in India
- Flexible working hours
- Collaborative, pragmatic engineering culture focused on outcomes
- Be part of a fast-growing division within Cognizant, with global visibility and strong career growth opportunities.
