Manhattan OMS- Supply Chain Business Analyst

Role: Supply Chain Business Analyst - OMS

Location: Bangalore- Hybrid

Exp: 8+ Years

Immediate Joiners

Role Description

The Supply Chain Business Analyst - OMS acts as a key liaison between IT and Business teams, supporting the Order Management landscape.

The role is responsible for understanding end-to-end OMS processes, translating business needs into clear IT requirements, and supporting the design, testing and rollout of OMS capabilities.

The Business Analyst will take ownership of assigned OMS workstreams, maintaining a holistic view of business processes, systems, integrations, and upstream and downstream dependencies.

Key Responsibilities & Outputs

• Translate business requirements into user stories, epics, acceptance criteria, and functional specifications.
• Analyse and document end-to-end OMS processes, business rules, exceptions, and system interactions.
• Coordinate with Business, Product, IT, integration teams, and implementation partners.
• Support solution design reviews and ensure alignment between requirements and proposed solutions.
• Support SIT, E2E, and UAT, including test scenarios, defect analysis, and functional validation.
• Support OMS rollout and market deployment, including readiness, go-live, and hypercare activities.
• Identify functional gaps and propose improvements to existing OMS and Supply Chain processes.
• Maintain functional documentation in JIRA and Confluence.

Required Skills & Experience

• Solid experience as a Senior IT Business Analyst, ideally within Supply Chain, Logistics, or Order Management.
• Strong understanding of OMS and end-to-end order fulfilment processes.
• Strong understanding of WMS processes.
• Understanding of enterprises systems integration.
• Experience working with complex landscapes involving multiple systems and integrations.
• Experience with Agile delivery, JIRA, and Confluence.
• Strong experience with testing and UAT.
• Strong communication and stakeholder management skills.
• Fluent English.

Highly desirable: Experience with Manhattan Active Omni (MAO) and global or multi-market rollout projects.