Job Summary:
The Manager, Workplace Enterprise Applications is responsible for owning the stability, governance, and long-term evolution of OpenGov's core workplace application platforms. This role ensures internal tools are reliable, scalable, and well-documented
This role is based in Pune, India and works closely with US-based Operations and Enterprise Systems leadership teams. Strong cross-regional communication, collaboration, and comfort operating across time zones are critical to success.
This is a player-coach role requiring hands-on administrative experience across workplace systems, combined with the ability to lead a small team and define frameworks that support long-term platform stability.
Responsibilities:
- Own the configuration, governance, and lifecycle of OpenGov's workplace application platforms, including collaboration, productivity, and identity-related systems
- Serve as the primary owner for application-level IAM configuration and access workflows within in-scope systems
- Lead and mentor a team of workplace application administrators, setting standards for quality, documentation, and operational consistency
- Remain hands-on in core systems as needed, particularly during periods of growth, transition, or new capability build-out
- Define and enforce configuration standards and guardrails to ensure reliability, security, and scalability
- Partner closely with US-based Enterprise Systems, Operations, and Engineering leaders to align execution with global standards and priorities
- Act as the primary interface between Workplace Applications and IT Operations, Security, HR, Legal, and other internal teams
- Review incoming requests and ensure solutions are grounded in a clear understanding of the business problem being solved
- Push back on unclear requirements or over-complex solutions, proposing simpler and more scalable approaches when appropriate
- Ensure all delivered work includes appropriate documentation, references, and diagrams in Jira and Confluence
- Help define and evolve frameworks that support long-term platform stability and reduce single-threaded dependencies
- Support helpdesk workflows related to workplace applications, ensuring clean handoffs and clear ownership boundaries
- Contribute to improving observability, reliability, and reuse across workplace systems and workflows
Requirements and Preferred Experience:
Required
- 5+ years of experience administering enterprise workplace or internal business applications
- Hands-on administrative experience with tools such as Okta, Slack, the Atlassian suite, , Google Workspace, and Zoom.
- Strong understanding of IAM concepts and application-level access models within SaaS platforms
- Demonstrated ability to operate as a player-coach, balancing hands-on work with people leadership
- Strong written communication skills, with experience producing clear documentation and standards
- Experience partnering with cross-functional stakeholders in a shared-ownership model
Preferred
- Prior experience managing or mentoring technical administrators (first-time managers considered with strong IC background)
- Experience working in a global or distributed team environment
- Familiarity with automation or workflow tools (e.g., Okta Workflows, low-code automation platforms)
- Experience partnering closely with IT Operations and Security teams
