Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
The Manager, Workers Compensation is responsible for directing and overseeing the day-to-day activities of the team supporting various functions within Workers Compensation. These responsibilities include directing, mentoring, reviewing and approving work of Associates, Analysts & Sr Analysts. The Manager is responsible for resolving escalated issues as they arise and is expected to quickly develop a thorough understanding of Workers Compensation processes including pricing, classifications, claims management, forecasting, and the department's data systems. This role will be expected to develop deep expertise in Workers Compensation processes, managed by India-based colleagues, ensuring seamless integration with U.S. operations while driving operational excellence and cultivating a collaborative culture.
Essential Duties/Responsibilites
- Directs and oversees the day-to day activities of the India-based team assigned to support all aspects of Workers Compensation including pricing, classification, operations, risk mitigation and data utilization.
- Continuous development of the team on aspects of Workers Compensation and how it supports TriNet and our clients.
- Actively engaged with US based leadership team to drive the strategic direction and activity with the India-based team.
- First point of contact for escalated cases within the team with a goal of timely resolution.
- Monitor team capacity and assist when needed with various tasks, continually engaging with the US Workers Compensation leadership team for alignment.
- Create and set goals for the team that aligns with organizational objectives.
- Develop and implement actionable strategies and track progress to help meet those goals.
- Identify opportunities for cost efficiencies and revenue generation, as well as areas that can be re-engineered to gain greater efficiency.
- Work cross functionally to identify and implement improved processes and procedures.
- Fosters a learning culture within the team focused on coaching, regular feedback, accountability, and development that energizes colleagues.
Required For All Jobs
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
- Preferred Bachelor's Degree in finance, business or other relevant area require
WorkExperience
- Preferred Typically 5+ years of experience leading high performing teams, directly or indirectly required
- Demonstated experience working in a matrixed management model collaborating with US stakeholders required
- Experience working with US based risk products highly desired
Knowledge, Skills And Abilities
- Excellent ability to regularly engage with the US based Workers Compensation leadership team in order to drive the strategy and impact with the India based team.
- Strong verbal and written communication skills, highly collaborative.
- Excellent presentation and facilitation skills
- Demonstrated proficiency in Microsoft Office Suite and the proven ability to prepare spreadsheets using formulas
- Problem Solving -Strong problem-solving skills with a data driven approach to decision making.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others views.
- Judgment - Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.
- Analytical - Collects and researches data; Designs workflows and procedures.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Ethics Role models and empowers team to engage in all activities with ethics and integrity
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Highly effective leadership skills reflecting ownership/accountability, critical thinking, collaboration, demonstrated ability to inspire and empower others, promote inclusivity, transparency and resiliency Advanced
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation.
