Key Responsibilities
1. Key Account Management
- Manage relationships with partner universities and act as the primary point of contact.
- Ensure smooth execution of academic and operational processes across campuses.
- Monitor, analyze, and improve partner performance metrics.
2. Operations Management
- Lead onboarding of new university partners, ensuring seamless integration into Virohan's operating model.
- Oversee batch launches, academic calendar adherence, and day-to-day operational alignment across campuses.
- Ensure operational compliance with internal SOPs and partner expectations.
3. Stakeholder Management
- Act as the single point of contact for university stakeholders.
- Build strong, trust-based relationships with partner university leadership.
- Drive periodic reporting, feedback collection, and alignment on key initiatives.
4. Team Management
- Manage and support campus-level Points of Contact (PoCs) to ensure day-to-day execution and issue resolution.
- Provide ongoing training and performance feedback to PoCs.
- Set clear goals, review progress, and maintain high team accountability.
5. Cross-Functional Collaboration
- Work closely with Product, Academics, Marketing, and Student Operations teams to streamline university-facing processes.
- Drive implementation of SOPs across departments for a consistent partner experience.
- Identify and resolve inter-departmental bottlenecks affecting partner delivery.
Qualifications & Experience:
Must Have
- Prior experience working with Higher Education Institutions (HEIs) in India.
Preferred Experience
- 4–7 years of experience in Partner Operations, Key Account Management, Program Management, or Delivery roles.
- Experience in Higher Education, EdTech, or a fast-paced startup environment preferred.
Skills & Competencies
- Strong relationship-building and stakeholder management skills.
- Proven ability to manage cross-functional teams and drive operational excellence.
- Prior experience with P&L ownership is a plus.
- Exceptional communication, analytical, and problem-solving skills.
- Comfortable working with data, project management tools, and performance dashboards.
Why Join Virohan
- Opportunity to work directly with leading universities across India.
- Be part of a high-growth organization transforming healthcare education.
- Collaborate with passionate teams across academics, operations, product, and marketing.
- Drive large-scale impact in the education and healthcare ecosystem.
- Accelerated learning and career growth opportunities.
Apply now and become part of Virohan's mission to build the future of healthcare education in India.
