We're Hiring || Manager (Mumbai)
- Process: Sales & Solutions
- Designation - Consulting & Solutioning Manager
- Shifts: General Shift (Day)
- Working Days: 5 days a week, 2 week offs
- Location - Thane (But need to travel to Malad Site - when required)
- Education - Graduation (Mandatory)
Experience Required-
- Minimum 3+ years of experience in Solutions / Presales role (BPO/ITES industry)
- Experience in handling RFP/RFI responses and client presentations
- Exposure to solution design, pricing, and deal support is mandatory
- Exposure to digital transformation and automation-led solutioning.
Responsibilities:
Solutioning & Proposal Development
- Understand client requirements (RFP/RFI/RFQ) and translate them into scalable solutions
- Design end-to-end solutions covering process, technology, staffing, pricing, and transition approach
- Develop high-quality proposals, presentations, and commercial models
- Collaborate with operations, Recruitment, Training, Quality finance, HR, and IT teams for solution inputs.
Presales Support
- Partner with Sales/Business Development teams to support deal pursuits
- Participate in client calls, workshops, and site visits to gather requirements
- Deliver impactful client presentations, solution walk-throughs, and value propositions
- Support negotiations and closure of deals
Pricing & Commercials
- Have an understanding of various pricing models (FTE-based, transaction-based, hybrid models)
- Ensure solution meets client expectations while maintaining profitability
- Conduct benchmarking and costing analysis
Market & Industry Insights
- Stay updated on BPO trends, emerging technologies (AI, automation, analytics)
- Support creation of solution offerings and capability decks
- Contribute to thought leadership and differentiation strategies
Transition Support
- Work with operations and transition teams to ensure smooth deal handover
- Provide inputs to transition planning and solution validation
Key Skills & Competencies:
- Strong understanding of BPO/ITES processes
- Excellent solutioning and analytical skills
- Strong commercial acumen and pricing expertise
- Exceptional communication and presentation skills
- Ability to manage multiple bids and tight timelines
- Stakeholder management and collaboration skills
- Knowledge of automation/digital tools (RPA, AI, analytics) is a plus.
- Interested candidates can connect with-
- Simran Rana (HR) - 9137514621
- Or can share resume on [Confidential Information]
