Manager Technology

Role:Manager, Technology.
Experience Required: 12+ years

Responsibilities

• Experience in platform release cycles, SRE best practices, infrastructure code reviews, and incident/defect management.
• Efficient in handling a team of 6-8 engineers across SRE, Platform Operations, and platform capabilities functions.
• Out of the box thinking and creative problem-solving skills is desired.
• Works with architects and product owners/managers to design and implement scalable platform solutions addressing reliability, operability, and developer experience.
• Works with engineering teams to establish SRE practices including monitoring, alerting, SLOs, and performance tuning across production infrastructure.
• Manages day-2 operations for AKS clusters, including twice-yearly upgrades, patching, and capacity planning.
• Identifies optimal technologies and practices to improve platform reliability and developer self-service. Stays current with the evolving cloud-native and platform engineering space to evaluate tools and capabilities for integration.
• Involved in creating POCs, interacting with architects within groups to strategize platform development and build technical roadmaps.
• Drives Spec Driven Development (SDD) practices for platform capabilities and SRE automation - defining clear specifications for infrastructure contracts, APIs, and platform services before implementation to ensure predictable, well-documented outcomes.
• Leverages AI tools (Co-pilot, Claude, agentic workflows) to accelerate infrastructure-as-code development, incident triage, runbook automation, and platform self-service capabilities.
• Helps in maintaining proper platform documentation, runbooks, and operational playbooks.
• Supports and mentors team members by providing training, advice, coaching, and educational opportunities.
• Promotes culture of using various AI tools in SDLC including Co-pilot, Claude, etc.

Job Qualifications

• Bachelor's degree in information technology or related field.
• Preferred 12+ years experience in SRE, Platform Engineering, or Infrastructure domain.
• Extensive experience working in Agile, participating in various L0, technical design, and roadmap initiatives.
• Strong hands-on experience required in Kubernetes (AKS preferred). Should be proficient in operating and managing Kubernetes clusters at an organization level.
• Strong experience in Terraform, ArgoCD & Argo Workflows, Helm/Kustomize, and GitOps practices.
• Experience with CI/CD pipelines (GitHub Actions, Azure DevOps) and infrastructure-as-code at scale.
• Strong experience in driving adoption of platform capabilities for developers, setting up COPs, and driving onboarding of engineering teams onto the platform.
• Proven experience defining and managing SLOs, SLIs, and error budgets to balance reliability with feature velocity across production systems.
• Experience building and running incident management processes including on-call rotations, escalation frameworks, blameless post-mortems, and RCA documentation.
• Hands-on experience with production operations at scale - capacity planning, disaster recovery, failover strategies, and business continuity for cloud-hosted infrastructure.
• Experience building internal developer platform capabilities - self-service tooling, golden paths, developer portals, and platform as a product approaches that reduce toil for engineering teams.
• Demonstrated ability to drive toil reduction through automation - scripting operational tasks, building self-healing systems, and implementing proactive alerting to reduce reactive firefighting.
• Experience conducting Production Readiness Reviews (PRRs) and defining operational standards for services transitioning to production.
• Experience with Spec Driven Development (SDD) methodologies - defining infrastructure and platform service specifications upfront to drive implementation, testing, and validation of platform capabilities.
• Familiarity with AI-assisted development tools and agentic automation patterns applied to SRE workflows such as intelligent alerting, automated remediation, and infrastructure provisioning.
• Passionate about sharing your experiences and knowledge and growing your team.
• Ability to creatively handle challenges and obstacles, innovating solutions balancing both immediate needs with longer-term ownership and maintenance.
• Preferred experience with observability tooling (Datadog, Prometheus, Grafana) for platform monitoring.
• Preferred knowledge in microservices architecture, service mesh, and cloud-native patterns.
• Strong interpersonal and communication skills, coupled with solid teamwork ethic and customer focus.

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