Company Description
myHQ by ANAROCK isa flexible workspace platform that provides on-demand office solutions, a large network of coworking spaces, and managed office spaces across India. It is powered by ANAROCK, a major real estate firm, and functions as a marketplace for individuals and businesses to find and book workspaces, with services ranging from booking meeting rooms to securing dedicated office spaces.
Role Description
The Strategy & Operations role for Virtual Office at myHQ is a position focused on process excellence, operational efficiency, problem-solving, and business strategy execution. The role ensures seamless onboarding, documentation accuracy, customer experience, cross-functional coordination, and continuous improvement to scale the VO business sustainably.
This is a high-ownership role with direct business impact.
Responsibilities:
- Manage end-to-end Virtual Office operations, including documentation, verification, activation, and compliance.
- Ensure 100% accuracy in KYC validation, agreement creation, address proof issuance, and invoicing workflows.
- Maintain SLAs for VO onboarding and turnaround time.
- Identify gaps in existing VO processes and build scalable SOPs.
- Standardise workflows across city teams to ensure consistency.
- Drive automation opportunities with product and tech teams.
- Support leadership in designing quarterly VO strategiespricing, city expansion, customer segmentation, and GTM improvements.
- Conduct periodic data analysis to evaluate performance, funnel health, utilisation, customer trends, and operational bottlenecks.
- Prepare city-level and central-level reporting dashboards.
- Work closely with Sales, Finance, Customer Support, Legal, and Product to ensure a seamless customer experience.
- Coordinate with channel partners, property owners, and external stakeholders where required.
- Ensure high customer satisfaction by resolving escalations with speed and accuracy.
- Build mechanisms to proactively identify potential customer issues.
- Track NPS/C-SAT and drive improvement actions.
- Ensure all VO compliances (GST, KYC, address validation, agreement formats, etc.) are strictly met.
- Maintain accurate, audit-ready documentation.
- Conduct RCA (Root Cause Analysis) for failures, drops, and escalations.
- Suggest actionable solutions and track implementation outcomes.
- Support pilot launches for new VO initiatives.
Qualifications
- 25 years of experience in operations, business strategy, program management, or similar rolespreferably in startups, real estate, co-working, e-commerce, or B2B/B2C SaaS.
- Strong analytical abilities; comfort with Excel/Sheets, dashboards, and data-driven decision-making.
- Excellent communication and stakeholder management skills.
- High ownership, problem-solving ability, and bias for action.
- Ability to work cross-functionally and manage multiple workflows simultaneously.
- Strong discipline and process orientation.
- People from Tier 1 institutes would be preferred.
