Manager -Strategy and Operations

Since its inception in 2020, Blissclub has become one of the fastest brands to reach 100 CR ARR and has grown 85% year-on-year with an ever-growing community who love to #keepmoving with us.

In this role, you will have an opportunity to lead the next stage of Blissclub's operations strategy to fuel our exponential growth and innovation journey.

Key Responsibilities

Warehousing & Inventory Management: Manage warehouse operations with accurate inventory tracking, replenishment planning, and loss prevention. Monitor ageing and liquidation across channels

Distribution & Logistics: Optimize dispatches across D2C, marketplaces, retail and quick commerce. Build strong logistics partnerships to meet SLAs, reduce RTOs, and improve delivery TATs

Fulfillment Excellence: Ensure smooth order flow, packaging standards, and post-order experience across formats. Build systems to automate and track fulfilment performance

Operations Systems & Reporting: Create and maintain dashboards for margin tracking, stock coverage, operational KPIs, and partner performance

Customer Support: Lead the customer support team, addressing customer queries across multiple channels, ensuring a seamless experience with high customer satisfaction

Cross-functional Alignment: Collaborate with Sourcing, Finance, Category, and Growth to plan demand, control costs, and support business momentum with real-time execution

Sourcing & Procurement: Identify, evaluate, and negotiate with vendors for packaging materials

Qualifications:

-610 years of experience in consumer brand operations, particularly in D2C. Your expertise will be instrumental in navigating and scaling our backend operations

-Familiarity with Easyecom, ERP tools, and reconciliation workflows

-Experience with multi-channel fulfilment including Q-commerce, retail and marketplaces

-Inventory and Logistics Expertise: A deep understanding of inventory systems, warehousing workflows, and logistics SLAs is crucial. You should be adept at optimizing these processes to enhance efficiency and effectiveness

-Operational Excellence: An obsession with operational hygiene, process discipline, and speed is necessary. We value candidates who maintain high standards and consistently seek improvements in operational processes

-Data-Driven Approach: A data-driven mindset is a must, with the ability to execute hands-on and manage vendors effectively. You should be comfortable with using data to make informed decisions that drive operational success

-Cultural Fit: We are looking for a candidate with a founder-mindset, who is a proactive problem solver and thrives in a fast-paced environment. There is no room for inertia, and we seek someone who embraces challenges with enthusiasm

Who we are:

Led by the OG Blissqueen, Minu Margeret: https://in.linkedin.com/in/minu-margeret-2a414

057Blissclub was founded in 2020 by Minu, because she couldn't find great quality activewear where the fit, functionality and feel were just right. Designing technical apparel for movement requires a deep understanding of the problems faced by the wearer and we at Blissclub are spearheading a revolution to design with intent and for every'body.

Come say hi!

https://blissclub.com/