Manager - Strategic Account Management

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Responsible for developing and maintaining Senior/C-Suite level relationships with strategic partners and working with them to identify and qualify new business opportunities.
• Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term contractual agreements and relationships with clients and strategic partners.
• Responsible for understanding the assigned accounts strategic priorities and developing appropriate value-added programs for each account.
• Develops, communicates, and implements business plans to achieve strategic target business results.
• Identifies and develops ongoing mutual opportunities for sales growth with key strategic accounts.

SALES PROFESSIONAL CAREER STREAM:Typically sales professional individual contributors with direct sales responsibilities. May direct the work of other lower level sales professionals or manage sales processes and / or accounts involving multiple team members. The majority of time is spent establishing and maintaining customer relationships, developing new customer relationships, implementing sales strategies and closing sales.

DIFFERENTIATING FACTORS

Autonomy:Recognized sales expert, managing large accounts involving multiple team members.

Develops proposals and assesses customer needs in order to recommend customized products/services .

Limited oversight from sales manager.

Works with senior executives within a hospital structure.

Organizational Impact:Works to achieve individual sales targets and execute on sales strategy by developing new accounts and/or expanding existing accounts, expanding and developing new markets, and building strategic client base.

Has a major impact on achieving functional results and contributes to the strategic planning efforts.

May manage multiple large accounts or large, complex, high visibility, strategic, or tactically important accounts, involving multiple team members.

Innovation and Complexity:Makes moderate to significant improvements of sales processes and tools to enhance performance of job area.

Recommends changes in market or account strategy to achieve sales goals .

Exercises judgment in selecting methods and techniques for obtaining results.

Communication and Influence:Influences internal contacts (within and outside of the job area) and external suppliers, customers and / or vendors regarding policy, practices and procedures.

Communicates with high level business stakeholders at external suppliers, customers and / or vendors, involving expert negotiation and / or presentations in order to manage and expand strategic relationships and close sales.

Leadership and Talent Management:Determines methods and procedures on new assignments and may coordinate activities of other personnel.

Typically responsible for providing guidance, coaching and training to other sales professionals and / or support employees.

Typically responsible for managing major / complex accounts at this level, involving delegation of work and review of work products .

Required Knowledge and Experience:Requires deep knowledge of job area typically obtained through education combined with extensive sales experience.

Typically viewe'd as having a specialty within discipline.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant experience and expert level knowledge of company products and services.