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Core Responsibilities:
o Manage & control all operational activities at Storage Hub
o Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
o Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
o Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
o Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
o Managing scanning of Original Property documents and other critical documents as per defined process
o PDD acknowledgement in Finone and Bancs system
o Query resolution with co-ordination through branches
o Timely File reconciliation and publishing MIS to management on defined regular intervals
o Timely retrievals of documents as per agreed and defined SLA's
o Adherence pre-defined DOA while exercising day today activities
o Managing document retrievals for terminated contracts
o Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
o Checking and ensure timely processing of vendor bills
o Co-ordination and document retrievals for various audit activities
o Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
o Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
Training to branches on process to ensure smooth functioning
| Graduate : Yes |
| Masters/Postgraduate: Yes Desired Experience: Minimum 8 to 10 years in the field. |
Tata Asset Management Limited (TAM) is the Investment Manager to Tata Mutual Fund. Our origin stems from a much respected and internationally acclaimed industrial house – the Tata Group – whose business philosophy has made our country and its people partners in the wealth creation process. Our heritage invokes "trust" among consumers, employees, shareholders and the community alike. Though a great heritage is obviously something to cherish, we also seek to carry that legacy through a set of well defined and time tested globally accepted business practices. Being part of the Tata group, we are well known for our strong adherence to highest standards of ethics and fairness in all our business dealings.
TAM manages funds across the entire risk-return continuum. These include equity funds, balanced funds and debt & money market oriented funds. The company provides investment management, risk management and advisory services to institutional, intermediary and individual investors.
Job ID: 146557571
