Manager/Sr Manager - Application Support

Job Title: Manager, Business Application Support and IT Compliance

Experience: 6 to 8 years

Qualification: BE, BTech, BCA or MCA

Preferred Industries: Housing Finance, NBFC, FinTech or Banking

Role Purpose

Manage business application support and IT controls to support reliable operations. Coordinate with internal teams and vendors on application availability, security checks and audit requirements.

Key Responsibilities

Business Application Support

• Support daily operations of business applications and troubleshoot basic application issues.
• Monitor application health and coordinate timely resolution of incidents.
• Work with vendors and internal teams to maintain customer-facing mobile application availability.
• Maintain application-wise trackers for incidents, service requests and pending actions.
• Support application changes and coordinate user training when required.

IT Compliance and Security

• Complete daily user deactivations within defined timelines. Prepare monthly and quarterly compliance reports for management.
• Review application checklists, SOC reports and system logs. Track identified gaps through closure.
• Coordinate vulnerability assessment and penetration testing with the Information Security team.
• Follow up on data protection requirements and application security controls.
• Support internal audits and risk assessments. Maintain evidence and track corrective actions.

Disaster Recovery and Vendor Management

• Coordinate disaster recovery activities and restoration checks in line with company policies.
• Conduct monthly and quarterly vendor reviews covering service performance and unresolved issues.
• Track vendor turnaround times and escalate delays affecting business operations.
• Improve support processes to reduce recurring issues and strengthen controls.

Required Skills and Competencies

• Experience in business application support and IT compliance.
• Working knowledge of user access management and change management processes.
• Familiarity with IT audits, application security checks and disaster recovery activities.
• Proficiency in Excel and MIS reporting.
• Working knowledge of SQL and data extraction.
• Ability to maintain accurate trackers, prioritise issues and follow through on closure.
• Strong vendor coordination and team management skills.
• Clear communication in English and Hindi.
• Understanding of business processes in housing finance, NBFCs, FinTech or banking.