C
Manager, Software Release Management
Job Description
Key Deliverables
- Manage and develop a technical team focused on software updates for managed service customers
- Create and enforce processes to enhance client service and internal efficiency
- Monitor and ensure timely resolution of customer issues, maintaining high satisfaction
- Oversee SRM program compliance and contractual requirements
Role Responsibilities
- Lead onboarding and participate in cross-functional collaboration with Incident Management and Service Transition teams
- Review and improve processes based on team feedback
- Monitor ticket activity, hygiene, and customer satisfaction
- Provide after-hours support and participate in the manager on-call rotation
More Info
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About Company
C1
Skills:
project management software , AI Specialist, Multi-channel Digital Campaign, Tech Savvy, Direct Client-facing Experience
Skills:
data center construction , Infrastructure Design, project management, construction permit and statutory requirements, program management, green field civil construction
Skills:
Servicenow, Itil, Microsoft suite of applications
Skills:
project management, Stakeholder Management, process improvement
Skills:
Strategic Thinking, Icertis, CLM Systems, Project Management, Systems Improvement, Stakeholder Management