Manager

sioniq - jos

Hyderabad, India

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Job Description

Purpose of the Role

The Implementation Manager is responsible for ensuring the successful onboarding, implementation, and go-live of the Jewellery Operating System (JOS) across jewellery retail businesses. The role acts as a bridge between the client, implementation teams, product teams, and support teams to ensure smooth adoption of the platform.

Key Roles & Responsibilities

Project Ownership
Own the end-to-end implementation lifecycle from project kickoff to go-live.
Define implementation timelines, milestones, and deliverables.
Ensure projects are completed within agreed timelines and scope.
Business Process Understanding
Understand the client's jewellery business operations, including:

Procurement & Purchase
Inventory Management
Tagging & Barcode Management
Stone Management
Sales & Billing
Repair Orders
Gold Exchange & Old Gold Purchase
Customer Orders
Accounting & Reporting

Ensure the system is configured to align with client workflows.
Case Study & Requirement Management
Review and validate Case Study documents.
Conduct requirement gathering sessions with stakeholders.
Ensure business requirements are translated into system configurations and SRS documents.
Obtain client approvals and sign-offs.
Data Migration Management
Plan and monitor master data migration activities.
Oversee migration of:

Articles & Designs
Inventory Data
Stone Details
Customer Data
Vendor Data
Opening Balances

Ensure data validation and reconciliation before go-live.
Team Leadership & Coordination
Manage and coordinate:

Case Study Team
Setup & Configuration Team
Data Migration Team
Implementation Consultants
Support Team

Track progress and ensure accountability across teams.
Configuration & System Readiness
Ensure configuration of:

Branches & Locations
Product Categories & Subcategories
Purity & Metal Settings
Pricing & Rate Configuration
User Roles & Permissions
Barcode & Label Settings
Tax & Compliance Settings

Validate readiness before UAT and go-live.
Client Communication & Stakeholder Management
Serve as the primary implementation contact for clients.
Conduct project reviews and status meetings.
Provide regular implementation updates to clients and management.
User Training & Adoption
Plan and oversee user training programs.
Ensure operational teams understand system workflows.
Drive user adoption and change management initiatives.
Go-Live & Hypercare Support
Lead go-live planning and execution.
Ensure all pre-go-live checklists are completed.
Monitor stabilization activities during the hypercare period.
Coordinate issue resolution with support and product teams.
Risk & Escalation Management
Identify implementation risks and project bottlenecks.
Escalate critical issues proactively.
Develop mitigation plans to avoid delays and disruptions.
Performance Monitoring & Reporting
Track project health and implementation KPIs.
Maintain implementation dashboards and reports.
Present project status to Service Head and leadership teams.

Key Performance Indicators (KPIs)

On-Time Go-Live %
Implementation Cycle Time
Customer Satisfaction (CSAT)
Data Migration Accuracy %
User Training Completion %
First-Time Go-Live Success Rate
Number of Escalations
Project Completion Within Scope & Timeline

Expected Outcomes

Successful and timely customer onboarding.
High customer satisfaction and product adoption.
Accurate data migration and system configuration.
Smooth go-live with minimal business disruption.
Seamless transition from implementation to support.

More Info

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About Company

sioniq - josJob Source: www.linkedin.com

Job ID: 149014447

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Last Updated: 11-06-2026 00:53:39 PM

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