Manager – Service Delivery, Data & Analytics
(Customer‑Facing Delivery Leader)
Role Summary
The
Manager – Service Delivery, Data & Analytics is a senior, customer‑facing delivery leader who owns complex Data & Analytics solutions end‑to‑end
while leading a team of Leads and Principals.
This is a
player‑coach role combining principal‑level technical credibility and delivery ownership with people leadership to ensure consistent, high‑quality execution across customer engagements.
Key Responsibilities
- Act as a trusted delivery and technical advisor to airline customers.
- Lead problem discovery; shape and support selling of Data & Analytics solutions.
- Own delivery outcomes across implementations, migrations, and enhancements.
- Provide hands‑on technical leadership for architecture, design reviews, and complex issue resolution.
- Manage, coach, and develop a team of Leads and Principals, including performance management and career development.
- Align talent to customer engagements and ensure delivery excellence across the portfolio.
- Partner with Product, Engineering, Architecture, and SRE to unblock delivery challenges.
Required Experience & Skills
- Strong hands‑on Java experience; Python for data and automation.
- Cloud‑native and data platform expertise (microservices, streaming, event‑driven architectures).
- Enterprise integration and API platform experience.
- Airline industry experience required.
- Proven experience leading senior technical talent.
Manager‑Level Expectations
- Maintains principal‑level technical credibility while leading people and outcomes.
- Operates with high autonomy in customer‑critical environments.
- Accountable for both delivery results and team effectiveness.
