Manager/Senior Manager, Digital Product Insights (DX1)

Support data-informed product development and enhancement plans within the Careers Connect Group's digital ecosystem through analytics,data management, and insights generation. The role involves learning about, and applying analytical methodologies, to develop insights that inform product decisions. You will handle data requests and processing while collaborating with cross-functional teams to optimise product performance across the digitalCareer and Employment Services (CES) platform. This position offers significant learning opportunities for candidates eager to develop expertise inproduct-related analytics whilst handling essential data operations thatsupport organisational decision-making.

Essential Skill

1.Data Analysis and Interpretation

Collect, analyse, and interpret data from multiple sources to identify trends and patterns in customer digital behaviour

Apply basic statistical analysis skills to understandproduct performance and usage

Translate data findings into clear, actionable insights,such as user needs for product improvements

2. Data Visualisation and Reporting

Create clear dashboards and visualisations using tools like Tableau, Power BI, or Excel

Develop regular reports and presentations for different stakeholders

Disseminate findings clearly to management and cross-functional teams

3. Data Management and Operations

Manage and process data requests from internal and external stakeholders efficiently and accurately

Liaise with organisation's data governance team oncompliance requirements, operational procedures, and data management standards

Upload data accurately to platforms following established protocols and quality standards

4. Product Strategy and Business Intelligence

Understand product development processes and align insights with business goals

Support product strategy through comprehensive data analysis

Contribute to product enhancement initiatives with evidence-based recommendations

5. Stakeholder Management and Project Coordination

Communicate effectively with diverse teams and tailor findings to different audiences

Provide contextualised insights and actionable recommendations

Manage multiple stakeholders, projects and data requests simultaneously and independently

Work collaboratively in fast-paced yet sometimes ambiguous environments while maintaining quality standards

6. Technical Skills and Tools

Ability to use data analysis tools and programming languages like Python, SQL, and/or R is a bonus

Work with platforms and frameworks such as Google Analytics4, Databricks, Adobe Analytics, when needed

Learn new technologies including advanced analytics platforms such as new AI/GenAI tools, where required

Requirements

• Strong attention to detail and accuracy when handling data

• Quick learner and thinker who is comfortable with both analytical challenges and routine tasks

• Effective communication skills with growth and collaborative mindset

• Confidence in presenting to different stakeholders, including Senior Management and POHs

• Proactive and self-motivated with willingness to learn new skills independently

• Comfortable with ambiguity whilst navigating dynamic environments and steep learning curves

• Open to candidates from diverse or fresh backgrounds with interest in data and product analysis- training and upskilling opportunities in technical tools and programming languages will be provided

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

Only candidates with more experience will be considered for the Senior Manager position, with a commensurate remuneration

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP