Key Responsibility Areas including preferred Skills and Experience
- Should be able to manage and execute process and business level goals, to achieve agreed performance metrices.
- To ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Brainstorm & identify transformation opportunities and coordinate with various stakeholder for its execution
- Managing fortnightly & monthly governance calls with key stakeholders
Competencies:
- Working knowledge of credit management, cash allocation, debt management and collections, bank reconciliations (either of the 2 or 3)
- Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related.
- Ensure to meet process SLA's and client VOC.
- Excellent Communication Skills (Verbal and Written)
- Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
Eligibility Criteria:
- B. Com pass or B. Com Hons /M.com graduate/Any Finance Graduate
- Minimum 12 -18 years of experience in Accounts receivable/Finance and Accounting
Minimum 10+ years of Team management experience
