Responsibilities
- Take full ownership of all activities and resources related to the ZICC SAP BASIS organization.
- Stay current on emerging technologies and assess best-fit solutions to meet Zoetis evolving ERP needs.
- Define protocols for cross-functional collaboration, ensuring seamless design, build, implementation, and ongoing operations of SAP applications.
- Collaborate with ITS peers to determine requirements for global system deployments and ensure optimal system availability, performance, and continuity.
- Engage with hosting service providers and internal infrastructure teams to implement documentation, backup, disaster recovery, and system recovery solutions.
- Host and manage regular status reviews with external service providers regarding ticket statuses, maintenance schedules, root cause analysis for disruptions, and impacted SLAs.
- Support technical emergency resolution efforts, coordinating resources across disciplines to minimize business impact.
- Develop and maintain technical operations procedures (TOPs).
- Provide BASIS support for new SAP projects, upgrades, and migrations.
- Conduct performance tuning, job monitoring, and routine system health checks.
- Oversee regular high availability and disaster recovery testing and execution.
- Ensure compliance with company policies, SOPs, FDA/global regulatory guidelines (including cGMP/cGLP/cGCP), and environmental standards.
- Support internal audits and ITGC testing related to Zoetis SOX obligations.
Position Responsibilities
ResponsibilityPercent of TimeProblem-solving and troubleshooting.20%Technical expertise and proficiency in SAP BASIS.40%Managing reporting team, coaching, and mentoring new team members.25%Adherence to Zoetis standards, continuous improvement, and best practices.15%
Organizational Relationships
- Collaborate with business stakeholders to align BASIS operations with organizational goals.
- Work closely with implementation partners for SAP deployment, configuration, and ongoing maintenance.
- Coordinate with development teams to implement solutions and address technical issues.
Education and Experience
Education:
- Bachelor's degree or equivalent in Technical, System Administration, IT Infrastructure Management, or related fields.
Experience:
- 8+ years of SAP BASIS administration with multiple full lifecycle implementations, upgrades, and migrations.
- Minimum 3 years of experience in system/database administration and cloud-hosted environments.
- At least 1 year of experience in SAP IT project management.
- Strong background in infrastructure and operations, including cloud platforms.
- Effective relationship management and customer service skills.
- Life sciences/pharmaceutical industry experience is preferred.
Technical Skills Requirements
- Expertise in SAP system administration including:
- BASIS administration, transport and change management, system architecture, performance tuning, ABAP dump analysis, buffer tuning, and DB admin.
- Proficient with operating systems: UNIX or Windows.
- Proficient with databases: Oracle, SQL Server, MaxDB, etc.
- Deep understanding of:
- SAP ECC, APO, MDG, SAP PI, GRC, NFe, Vistex, Hybris Commerce, MS Azure Integration, HANA/S4 HANA, OpenText, Onapsis.
- Hands-on experience with:
- Solution Manager, system sizing, landscape design, installation, integration.
- System upgrades, support packs, enhancement packs, and DR planning/execution.
Physical Position Requirements
- Regular working hours: 3:00 AM to 12:00 PM EST (ICC Second Shift).
- Additional EST overlap may be required during production go-live periods.
- Occasional weekend work as per business needs.
