Manager, Sales Operations

Job Description

Are you Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an experienced and dynamic professional to join our team as the o9 Training Lead.

SAP S/4 Hana and o9 Planning Transformation is a multiyear journey and provides a significant opportunity to transform and optimize business capabilities in service of our Vision 2030. MDLZ is proceeding with a Smart Field approach, which means reviewing processes for opportunities to harmonize them, improve user interfaces, creating a digital core of systems that talk to each other, and more.

You will be responsible for developing and implementing comprehensive training programs to ensure a successful rollout of o9 across the globe, collaborating closely with project leadership, global design, and regional delivery teams.

How you will contribute

You will:

Formulate the o9 Training Strategy:

• Formulate the o9 training strategy, approach, and curriculum for the project team, key users, and end users.
• Oversee the design and development of a role-based o9 training program across the organization.
• Establish clear ways of working across global, regional, and BU teams and with the vendor content creation teams.
• Collaborate with subject matter experts to ensure requirements are gathered and training content aligns with MDLZ business processes.
• Partner closely with the S4 Training Lead for program synergies.

Training Delivery:

• Partner with the vendor team to develop a train the trainer approach to equip selected individuals across different regions with the knowledge and skills necessary to independently deliver o9 training.
• Utilize various training methods, including workshops, e-learning, and hands-on exercises, to enhance user proficiency in o9.
• Ensure a training client with usable data is available to support training delivery.
• Leverage MDLZ learning management system (LMS) to organize, distribute, and track training materials and participants progress.
• Implement a process to monitor the effectiveness of the training delivery and proficiency of participants.

Content Creation, Documentation, and Materials:

• Develop and set instructional design standards and templates to ensure materials are engaging, informative and tailored to MDLZ audiences and business processes.
• Manage the creation of o9 training documentation, manuals, and multimedia materials to support the o9 Core Model and BU/Market variances.
• Collaborate with and manage the vendor content creation team.
• Ensures training material is translated if it is a BU requirement.
• Regularly update training materials to reflect system updates, enhancements, and changes.

Stakeholder Management:

• Collaborate with key stakeholders, including SMEs, project managers, business leaders, and vendors to understand training needs and ensure alignment with project goals.
• Build and maintain relationships with regional teams to ensure consistency in global training standards.

Performance Measurement:

• Define, develop, and implement a process to monitor the effectiveness of training delivery and proficiency of participants.
• Gather feedback from training participants, stakeholders, and vendor teams to continuously improve the training curriculum.

Are you Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Matter.

We are seeking an experienced and dynamic professional to join our team as the o9 Training Lead.

SAP S/4 Hana and o9 Planning Transformation is a multiyear journey and provides a significant opportunity to transform and optimize business capabilities in service of our Vision 2030. MDLZ is proceeding with a Smart Field approach, which means reviewing processes for opportunities to harmonize them, improve user interfaces, creating a digital core of systems that talk to each other, and more.

You will be responsible for developing and implementing comprehensive training programs to ensure a successful rollout of o9 across the globe, collaborating closely with project leadership, global design, and regional delivery teams.

How you will contribute

You will:

Formulate the o9 Training Strategy:

• Formulate the o9 training strategy, approach, and curriculum for the project team, key users, and end users.
• Oversee the design and development of a role-based o9 training program across the organization.
• Establish clear ways of working across global, regional, and BU teams and with the vendor content creation teams.
• Collaborate with subject matter experts to ensure requirements are gathered and training content aligns with MDLZ business processes.
• Partner closely with the S4 Training Lead for program synergies.

Training Delivery:

• Partner with the vendor team to develop a train the trainer approach to equip selected individuals across different regions with the knowledge and skills necessary to independently deliver o9 training.
• Utilize various training methods, including workshops, e-learning, and hands-on exercises, to enhance user proficiency in o9.
• Ensure a training client with usable data is available to support training delivery.
• Leverage MDLZ learning management system (LMS) to organize, distribute, and track training materials and participants progress.
• Implement a process to monitor the effectiveness of the training delivery and proficiency of participants.

Content Creation, Documentation, and Materials:

• Develop and set instructional design standards and templates to ensure materials are engaging, informative and tailored to MDLZ audiences and business processes.
• Manage the creation of o9 training documentation, manuals, and multimedia materials to support the o9 Core Model and BU/Market variances.
• Collaborate with and manage the vendor content creation team.
• Ensures training material is translated if it is a BU requirement.
• Regularly update training materials to reflect system updates, enhancements, and changes.

Stakeholder Management:

• Collaborate with key stakeholders, including SMEs, project managers, business leaders, and vendors to understand training needs and ensure alignment with project goals.
• Build and maintain relationships with regional teams to ensure consistency in global training standards.

Performance Measurement:

• Define, develop, and implement a process to monitor the effectiveness of training delivery and proficiency of participants.
• Gather feedback from training participants, stakeholders, and vendor teams to continuously improve the training curriculum.

What you will bring

A desire to lead the future for our company and accelerate you career with experience and knowledge in:

• 6+ years experience planning, designing, and leading training programs.
• Proven experience in designing and delivering large-scale training programs.
• Excellent communication and interpersonal skills, with the ability to engage and train diverse global audiences.
• Partnering with leaders, building relationships, and influencing outcomes.
• Proficiency in learning management systems (LMS) and e-learning rapid development tools (for example WorkDay, Articulate, and Captivate).
• Handling complexity, working across different geographies and cultures with internal and external stakeholders.
• System implementation exposure highly preferred.

Nice to have:

• Experience of o9 implementations.

Education / Certifications:

• Bachelor's degree in business administration, Project Management, Communications, or relevant experience.

Travel requirements: Yes, less than 10%

Work schedule: Hybrid

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as , and biscuits , and chocolate candy and gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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