Manager – Retention & Cross-Sell - IQ/0112
iQuest Management Consultants Private Limited- Posted a month ago
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Job Description
Manager – Retention & Cross-Sell - IQ/0112
About the role:
This role focuses on enhancing customer retention and cross-selling General Insurance products. The manager will develop strategies to meet renewal targets and lead a team in achieving business goals.
Job description: Ensure timely renewal of General Insurance policies before expiry., Develop strategies to improve customer retention and reduce policy lapses., and Identify opportunities to cross-sell General Insurance products.
Required Candidate profile: Any Graduate Must-have: Strong communication and negotiation skills., Excellent relationship management., Good understanding of General Insurance products. Experience: 5–8 years
Suggested role: Manager – Retention & Cross-Sell
Suggested department: Data & Analytics
Key details:
Location: PUNE
Experience: 5–8 years
Openings: 1
Job type: full_time
Shift: Day Shift
Qualification: Any Graduate
Must-have skills:
- Strong communication and negotiation skills
- Excellent relationship management
- Good understanding of General Insurance products
- Knowledge of underwriting and policy servicing
- CRM and MS Office proficiency
- Leadership and team management abilities
Compulsory skills: Strong communication and negotiation skills., Excellent relationship management.
Key responsibilities:
- Ensure timely renewal of General Insurance policies before expiry.
- Develop strategies to improve customer retention and reduce policy lapses.
- Identify opportunities to cross-sell General Insurance products.
- Conduct regular customer engagement through calls, meetings, emails, and WhatsApp.
- Achieve monthly and annual renewal premium targets.
- Track conversion ratios and implement improvement strategies.
- Lead and mentor retention executives.
- Prepare daily, weekly, and monthly renewal reports.
More Info
About Company
iQuest Consultants, established in 2000, is one of West India's leading recruitment firms specializing in IT, Telecom, Manufacturing, Engineering, and BFSI hiring. The company serves leading organizations including Deloitte, IBM, KPMG, EY, Goldman Sachs, Tech Mahindra, Samsung, Mercedes-Benz, L&T, Hindalco, and many others. It also supports overseas recruitment for reputed Gulf-based companies. With specialized teams handling different industry verticals and an Executive Search division focused on VP, Director, and CXO-level hiring, iQuest operates through 9 offices across 6 Indian cities with over 150 recruitment consultants, delivering recruitment solutions across India and international markets.
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