Manager - R&D Tools

Profile Summary:

This role blends handson technical expertise with strategic leadership. Tools Platform Manager leads the team responsible for the selection, implementation, and management of R&D, Devops and QA tools across the organization. This role owns the roadmap for upgrades, migrations, and new initiatives, and manages vendor relationships to ensure the platform's reliability, scalability, and alignment with business goals. The manager collaborates closely with stakeholders in Digital product development, Security, DevOps, and QA to deliver solutions that drive operational excellence.

About HID Global

HID Global powers the trusted identities of the world's people, places and things. We make it possible for people to transact safely, work productively and travel freely. Our trusted identity solutions give people secure and convenient access to physical and digital places and connect things that can be accurately identified, verified and tracked digitally. Millions of people around the world use HID products and services to navigate their everyday lives, and over 2 billion things are connected through HID. We work with governments, educational institutions, hospitals, financial institutions, industrial businesses, and some of the most innovative companies on the planet. Headquartered in Austin, Texas, HID Global has over 4500 employees worldwide and operates international offices that support more than 100 countries. HID Global is an ASSA ABLOY Group brand. HID Global has is the trusted source for secure identity solutions for millions of customers and users around the world. In India, we have two Engineering Centre (Bangalore and Chennai). Global Engineering Team is based in Chennai and one of the Business Unit Engineering team is based in Bangalore. Check us out: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

LinkedIn: www.linkedin.com/company/hidglobal/mycompany/

Are You Ready to Join the Team

Our company is committed to finding the best and the brightest talent to help us reach the top. If you are a dynamic, highly skilled, experienced Cloud engineer and technology enthusiast, and you enjoy working in a rapid pace within a rapidly growing business environment, then you will want to consider this position. If you excel at communication, collaboration, and unrelenting innovation, we want to talk to you. And if you bring dedication, positive energy and integrity to the table, you just might be the right fit for our team.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Roles & Responsibilities (Other duties may be assigned)

• Lead and manage the Tools Platform team to deliver automation and integration solutions.
• Oversee administration, integration, and optimization of R&D, DevOps and SDLC tools (Jenkins, SonarQube, Nexus, Bitbucket, JIRA, Confluence, New Relic, Postman etc)
• Own end-to-end lifecycle of R&D tools (selection, onboarding, upgrades, decommissioning)
• Own the roadmap for tools and automation initiatives, prioritizing upgrades, migrations, and new deployments.
• Define clear goals, allocate responsibilities, and track progress against roadmap milestones.
• Drive the evaluation, implementation, and optimization of tools such as Jenkins, SonarQube, Nexus, Bitbucket, Jira, Confluence, New Relic, AWS, and infrastructure automation (Python/Bash scripting, Terraform, Ansible).
• Collaborate with Development, Security, DevOps, and QA teams/leaders to define requirements, set priorities, and ensure alignment with organizational goals.
• Manage vendor relationships and contracts for tools and platforms.
• Ensure security, compliance, and best practices across all managed tools and platforms.
• Monitor platform performance, work with the team in troubleshoot issues, and implement improvements.
• Foster a culture of continuous improvement and innovation within the team.
• Ensure that the team is delivering the goals and objectives.
• Provide mentorship, guidance, and performance management for team members.

Education and/or Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• 12+ years in IT / Engineering platforms with 5+ years in leadership and experience in DevOps, automation, or platform management roles.
• Proven hands-on experience with multiple tools and automation platforms, including Jenkins, SonarQube, Nexus, Bitbucket, Jira, Confluence, New Relic, AWS, and infrastructure automation (Python/Bash scripting, Terraform, Ansible).
• Exposure to various AI tools and using them to perform the job efficiently.
• Strong background in stakeholder management, with demonstrated ability to communicate and collaborate with Product, Security, DevOps, and QA leaders.
• Experience managing teams, setting performance goals and managing the end-end delivery of the team.
• Handson in owning roadmaps, and handling vendor relationships.
• Track record of successfully leading upgrades, migrations, and new tool implementations.
• Excellent problem-solving, analytical, and organizational skills.
• Strong verbal and written communication skills.

Customer Expectations

• Team player with the appropriate aptitude and underlying intellect.
• Positive attitude and open to share and collaborate in a distributed team setting.
• Good communication skills.