Manager, Quality Services

Hi , Are you eager to make a huge impact on Amazon's product testing operations Are you an energetic person ready to work with Amazon's latest devices and improve the end user experience through effective test management and process improvements!

Amazon's Device Associate team is looking for a dynamic and talented Operations Manager for managing device testing teams.

Core Responsibilities

Would manage DAs and SMEs, and will report to the Ops Manager. A Ops managershould have ability to mentor/coach DA's/SMEs and ensure test case execution process is managed well. Will be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation. A Ops manager will also be required to look at optimizations in the processes followed and bring about improvement in quality / productivity. In addition to managing process improvements and work allocation, and will also manage daily floor operations, create reports, review operator / DA performance on regular intervals and also ensure productivity & quality deliverables are met. A Ops manager will also be responsible for performance management of all the DA's & Auditor's reporting in to him/her.

Note: This job will involve rotational shift. The shift time can vary based on business requirement.

Basic Qualifications

• 2+ years of team management experience
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience using data to influence business decisions
• Experience an operations, project or program Manager directly managing and developing front-line managers

Preferred Qualifications

• Experience in quality assurance/testing/mobile industry/internet of things (IoT)
• Experience managing project delivery