Manager- Quality

ABOUT EURONICS

Euronics Industries Pvt. Ltd. is India's #1 washroom automation brand. Since 2002, we have built hand dryers, sensor taps, urinal sensors, soap dispensers, washroom panels and allied hygiene solutions trusted by 5,00,000+ customers. With a 2.5 lakh sq ft manufacturing facility in Gurugram, 750+ SKUs and 70–80% of our products Made in India, our solutions are installed at landmark sites including the New Parliament Building, the Supreme Court of India and 18+ airports.

ROLE PURPOSE

The Deputy Manager – Quality ensures every product leaving Euronics Industries and Techwork meets specification, certification and customer expectations. You will build one common, data-driven quality system across both entities, reduce the cost of poor quality, and keep ISO 9001 and BIS/ISI compliance audit-ready at all times.

KEY RESPONSIBILITIES

1. Multi-Entity Quality Governance (Euronics + Techwork)

• Own and harmonise quality policies, SOPs, inspection standards and acceptance criteria across both entities.
• Run a single monthly Quality Review for both entities with shared KPIs, defect Pareto and action tracker.
• Allocate QC manpower and inspection capacity between entities based on production plans and risk.

2. Quality Management System & Certifications

• Maintain the ISO 9001 QMS: document control, internal audits, management reviews and surveillance audit readiness.
• Ensure continuous compliance with BIS/ISI licence conditions, including product testing, marking and records.
• Support other product and green certifications held by the company and new certification projects.
• Act as the main point of contact for external auditors and certification bodies.

3. Incoming, In-Process & Final Quality Control

• Define inspection plans, AQL sampling plans and checklists for bought-out parts, sub-assemblies and finished goods.
• Oversee incoming inspection of electrical, electronic, stainless steel, plastic and PVD-finished components.
• Drive in-process controls on assembly lines, including electrical safety, functional and endurance testing.
• Approve final product release (PDI) and block non-conforming lots.

4. Supplier Quality Management

• Qualify new vendors through audits, PPAP / first article inspection and sample approval.
• Monitor supplier PPM and rating; run SCAR and development plans for poor performers.
• Coordinate quality checks for imported components with Purchase.

5. Problem Solving, CAPA & Customer Complaints

• Lead root cause analysis using 8D, 5-Why, Fishbone and FMEA for internal defects, field failures and complaints.
• Close CAPA within agreed timelines and verify effectiveness.
• Partner with Service and Projects teams on site failure analysis and warranty return trends.

6. Continuous Improvement & Cost of Poor Quality

• Track and reduce rework, scrap, rejections and warranty cost (COPQ).
• Deploy SPC, Poka-Yoke, 7 QC tools and Kaizen on critical processes.
• Support New Product Development with design reviews, DFMEA / PFMEA and pilot lot validation.

7. Digital Quality & Reporting

• Move inspection records, NCRs and CAPA from paper to a digital system (dashboards, QMS software or ERP module).
• Publish a weekly quality MIS and a monthly dashboard for leadership.
• Identify automation opportunities: digital checklists, test-data capture and auto-alerts for repeat defects.

8. Team Leadership & Calibration

• Lead, coach and evaluate QC engineers and inspectors across both entities; maintain a quality skill matrix.
• Train production operators on quality standards, first-time-right and defect awareness; drive 5S discipline.
• Maintain calibration schedule and traceability for all gauges, instruments and test equipment.