MANAGER - QUALITY

Quality Manager – Manufacturing

Location: Bangalore
Experience: 12–15 Years

Qualification: B.E./B.Tech (Mechanical/Electrical/Electronics) with strong experience in Quality Management within Consumer Durables, Home Appliances or Water Purifier Manufacturing.

The Quality Manager will be responsible for end-to-end quality management across the product lifecycle, ensuring best-in-class quality standards in supplier quality, manufacturing, refurbishment, customer experience, and new product introduction.

Requirements

Key Responsibilities

• Lead the complete Quality function covering IQC, PQC, OQC, Supplier Quality, Refurbishment Quality and Field Quality.
  
• Develop, implement and continuously improve the Quality Management System (QMS).
  
• Establish quality standards, inspection plans, SOPs and process controls across manufacturing and refurbishment operations.
  
• Drive supplier qualification, audits, incoming quality and supplier performance improvement.
  
• Monitor production quality, improve First Pass Yield (FPY), reduce defects, rework and Cost of Poor Quality (COPQ).
  
• Ensure outgoing and refurbished products consistently meet defined quality, reliability and performance standards.
  
• Analyze customer complaints, warranty trends and field failures; lead root cause analysis, CAPA and reliability improvement initiatives.
  
• Participate in New Product Development (NPD), Design Reviews, Product Validation, Design Optimization, and Value Analysis & Value Engineering (VAVE) to improve quality, reliability and cost competitiveness.
  
• Ensure compliance with applicable BIS, ISO and regulatory requirements.
  
• Drive continuous improvement using 8D, 5 Why, FMEA, SPC, Pareto, Six Sigma and Lean Manufacturing tools.
  
• Lead and develop the quality team while collaborating with Manufacturing, R&D, Procurement, Supply Chain and Service functions.
  
  

Desired Profile

• 12–15 years of quality experience in consumer appliances/electronics/water purifier manufacturing.
  
• Proven experience in Supplier Quality, Manufacturing Quality, Refurbishment Quality, Customer/Field Quality and New Product Quality.
  
• Strong knowledge of ISO 9001, quality systems, statistical tools and structured problem-solving methodologies.
  
• Excellent analytical, leadership, communication and stakeholder management skills with a hands-on, customer-focused approach.