Manager Quality - Airline / GDS experience

Key Deliverables:

• Lead and manage Quality Evaluators and Team Leaders to maintain high-quality standards
• Drive client and stakeholder collaboration to implement continuous process improvements
• Monitor transaction quality and ensure compliance with performance standards
• Analyze agent performance and process efficiency for ongoing enhancements

Role Responsibilities:

• Manage a team focused on transactional quality and performance monitoring
• Use Six Sigma methodologies to improve system quality and performance
• Track and analyze process trends, implementing corrective actions where necessary
• Prepare and present detailed performance reports and implement motivational initiatives