Manager- Programs & operations (Program Management)

Key Deliverables:

• Build and refine post-order communication and support systems for users
• Ensure seamless order-related information flow across multiple platforms (both in-app and off-app)
• Implement mechanisms for prompt, effective resolutions to user inquiries
• Lead strategic initiatives to overhaul user engagement and experience
• Own and manage performance metrics related to User Experience

Role Responsibilities:

• Foster strong collaboration with cross-functional teams including Business, Product, Tech, and Analytics
• Drive user-centric, cost-effective designs for long-term improvements
• Evaluate Meesho's status as the preferred e-commerce channel for diverse customer segments
• Articulate business implications and strategies, driving effective solutions in a fast-paced environment