Manager Program Management

About Amagi

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized—intelligently and globally.

Our identity and mission: Amagi, epitomizing the essence of freedom, embarks on an extraordinary mission to establish the world's foremost media technology business rooted in a foundation of goodness. Our commitment to autonomy is paralleled by our shared connection through a compelling purpose, with the Amagi Way serving as our guiding light. In our pursuit, we strive to create a harmonious blend of individual freedom and collective purpose, shaping a unique and transformative journey that sets us apart in the realm of media technology.

Role: Manager - Program Management

Location: Bangalore

Department: Program Management

Amagi is seeking an experienced Manager - Program Management (TPM) to lead the planning, execution, and delivery of critical technical programs for enterprise customers. As a TPM, you will leverage a metrics-driven approach to ensure that projects are completed on time, within scope, and with the highest quality. You will also collaborate extensively with both internal teams and onsite customer-facing project management and technical teams, ensuring seamless communication and successful program execution.

This role requires a deep understanding of product functionality, strong technical expertise, and the ability to translate customer needs into actionable plans. You will use your ability to manage by data, deliver strategic insights, and guide cross-functional teams to achieve program goals.

Key Responsibilities:

1. Technical Skills & Expertise

• High-Level Architecture: Demonstrating a strong understanding of software product technical architecture and how components interconnect.
• Deployment & Architectural Diagrams: Ability to explain deployment diagrams for customer sites and how product components work together in different environments.
• Operational Product Knowledge: Gaining deep familiarity with Amagi products to operate them like an experienced user.
• SaaS & Cloud Delivery: Strong understanding of technical program delivery within SaaS or enterprise environments.
• Industry Tools: Experience with Agile methodologies and tools such as Jira for project tracking and reporting.
• Industry Context: Familiarity with media, broadcasting, or cloud technology industries.

2. Program Management Competencies

• Metrics-Driven Execution: Managing program performance using quantitative data such as project timelines, resource allocation, and issue tracking.
• Detailed Planning: Leading the creation of comprehensive, actionable plans that define scope, schedule, and quality metrics.
• Rigorous Scope Management: Maintaining strict control over project scope with formal sign-offs and managing changes through a Change Request (CR) process.
• Risk & Contingency Planning: Identifying potential risks early, developing mitigation strategies, and maintaining a risk register.
• Defect Management: Tracking and prioritizing Customer Found Defects (CFDs) based on agreed-upon SLAs.
• Predictability & Transparency: Consistently monitoring and reporting progress against plans to ensure predictable delivery.

3. Strategic & Leadership Competencies

• Cross-Functional Collaboration: Proven ability to collaborate with internal teams (Engineering, QA, Product) and onsite customer-facing teams.
• Voice of the Customer: Acting as the primary advocate for the customer, ensuring their priorities are embedded in program planning.
• Stakeholder & Escalation Management: Partnering with onsite teams to identify and address potential escalations proactively.
• Communication Skills: Excellent ability to translate technical concepts into understandable language for non-technical stakeholders.
• Continuous Improvement: Assessing the effectiveness of processes and establishing feedback loops to capture lessons learned.

4. Required Qualifications

• Professional Experience: 5+ years in Technical Program Management with an emphasis on planning and metrics.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field.
• Certifications: PMP, Agile, or similar certifications are considered a plus.