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Manager, Professional Services
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- Posted 21 days ago
- Over 50 applicants have applied
Job Description
Responsibilities
- Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
- Partner cross-functionally during the sales process and own the services portion of deals, including presentations, RFP responses, and proposal/SOW generation.
- Interact with sales reps and leadership during pre-sales and post-sales (delivery) phases.
- Serve as the senior point of contact for client escalations.
- Oversee project financials, focusing on profitability and productivity to ensure long-term client success.
- Work with the Resource Management Office (RMO) to prioritize and allocate staff resources strategically.
- Occasionally provide project management for customer engagements.
- Provide strategic updates on client performance to SailPoint Senior Management and account teams.
- Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations.
- Identify opportunities to expand SailPoint solutions and services footprint.
- Manage the team, including staffing decisions, utilization management, performance reviews, and career development support.
- Coach Engagement Managers and project team members on performance and development.
- Participate in recruiting and employee development activities to maintain a balanced, skilled team.
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About Company
SailPoint is the Worldwide Leader for Enterprise-Class Identity GovernanceWe minimize risk and maximize business growth by managing access to data and resources across your enterprise. We do it effectively and securely for every person who interacts with your organizationany user, on any device, anywhere in the world.We were first to recognize that companies could benefit from an approach to identity that addresses both IT and business priorities. We developed a unique risk-based model and leveraged that approach for everything from compliance to user provisioning. Then we followed that with the industrys first solution for truly extending enterprise identity management to applications in the cloud
Skills:
Billing, Procurement, revenue projections, Project Management, revenue recognition, Expense Management, Client Service, Contract Analysis, Healthcare Market Trends
Skills:
SAP integration, Doors, Polarion, tooling strategy, Document Management Systems, system engineering interfaces, Requirements Engineering methodologies, RM tool lifecycle, V V RAMS, multi-project coordination
Skills:
laboratory equipment , power supply , Asset Management, Version Control, Test automation, Data acquisition systems, Electronic loads, Resource Planning, Environmental and reliability testing, Laboratory operations, Electrical Systems, Oscilloscopes, Power Electronics, Power analyzers, Test infrastructure, Regulatory Compliance, Product qualification and certification testing, Continuous integration practices, Simulation, Environmental chambers, Project execution
Skills:
Scrum, Jira, Facilitation Influence, Risk Decision Management, Technology Project Management, Reporting Executive Communication, Continuous Improvement, Technical Fluency
Skills:
Iso 14971, IEC 62304, Execution, Iso 13485, Quality Regulatory Compliance, FDA QSR, Engineering Delivery Oversight, Project Planning, Risk Issue Management, Stakeholder Management