Manager - Product - TPP (CSME) - Mumbai - Lodha (I-Think Techno Campus) - MM

Job Description

Key Responsibilities

Business Growth, Product Development & Solutioning
. Drive insurance business growth across assigned Corporate & SME verticals through improvement in penetration, premium generation, insurance income, renewals, profitability, and portfolio performance.
. Design and launch industry-specific insurance solutions by collaborating with insurance partners and internal stakeholders, from concept and approvals to sales enablement and business rollout.
. Identify growth opportunities, create business proposals, secure stakeholder alignment, and drive implementation of new initiatives across Corporate & SME segments.
. Evaluate insurer propositions and recommend the most suitable insurance solutions based on customer needs, commercial attractiveness, service standards, and business objectives.
Sales Enablement & Business Partnership
. Act as a trusted insurance partner to sales teams by providing product expertise, resolving business challenges, conducting trainings, and driving insurance adoption.
. Support sales teams on customer requirements, underwriting, pricing, servicing, and business closure-related challenges.
. Build strong field relationships through regular field visits, business reviews, trainings, and stakeholder engagement to drive insurance adoption
Operations Excellence & Partner Management
. Own and drive timely resolution of operational and servicing escalations while ensuring adherence to defined TATs and service standards.
. Work closely with insurance partners and internal teams to improve service delivery, resolve business challenges, and enhance customer experience.
. Build and manage strong relationships with insurance partners for business growth, product enhancements, service improvements, training initiatives, and grievance handling.
. Anchor periodic business reviews with insurance partners and internal stakeholders to strengthen collaboration and business outcomes.
Contest & Engagement Management
. Conceptualize and execute sales contests, engagement programs, and business campaigns aligned to organizational objectives and approved budgets.
. Coordinate with Business, Finance, HR, Marketing, and vendors to manage approvals, launch communications, participant engagement, reward fulfillment, and event execution.
. Drive participation through regular dashboards and business reviews while ensuring timely declaration of results and closure.
Financial Management, Analytics & Reporting
. Monitor premium generation, insurance income, profitability, commissions, payouts, and portfolio performance to drive sustainable business growth.
. Support timely reconciliation of insurance income and payouts in collaboration with Finance, Operations, and insurance partners.
. Ensure timely dissemination of business reports, dashboards, reviews, and management presentations through effective coordination with MIS teams.
. Monitor key business metrics and provide actionable insights to support business planning and decision-making.
Stakeholder Management & Governance
. Collaborate effectively with Sales, Operations, Finance, Marketing, Customer Service, Legal, Compliance, MIS teams, and Insurance Partners to ensure seamless execution of business initiatives.
. Independently resolve business and operational roadblocks through strong ownership and stakeholder management.
. Ensure compliance with IRDAI regulations, internal governance standards, audit requirements, and applicable regulatory guidelines.

Desired Qualification
. Post-Graduate in any discipline (MBA/PGDM in Insurance, Finance, Marketing, or Business Management preferred).
. Professional qualifications in Insurance or Risk Management will be an added advantage.