At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
The Manager, Process and Controls is a key member of CoDO, responsible for strengthening operational excellence and ensuring compliance across data risk, vendor, and control processes. Reporting to the Director of Strategic Planning, this role is ideal for a proactive, detail-oriented professional who thrives in a dynamic, collaborative environment.
Responsibilities:- Maintain and optimize CoDO business process documentation and annual SOP refreshes
- Evaluate processes with a risk-focused lens to identify gaps and recommend improvements
- Lead cross-functional efforts to implement process enhancements
- Serve as a subject-matter expert, helping address Operational Risk Events
- Support PRSA/RCSA assessments and testing
- Drive GCS and Technology engagement in SOC-1 audit activities and validate data-related controls
- Manage communication and distribution of SOC-1 compliance reports
- Oversee Third Party Life Cycle Management (TLM), including contract renewals and ongoing oversight
Minimum Qualifications- 4+ years of experience in data, risk management, compliance, or product development
- Strong risk and control mindset with the ability to develop creative, practical solutions
- Demonstrated problem-solving skills, from issue identification through recommendations
- Experience managing project plans for complex data or compliance initiatives
- Excellent written and verbal communication skills
- Proficiency in Excel and PowerPoint; confident presenting to senior leaders
- Ability to influence and collaborate effectively across a matrixed organization
- Proven success managing multiple priorities in a fast-paced environment
- Relationship-building skills with stakeholders at all levels
Preferred Qualifications- Advanced Project Management experience preferred
- Advanced PowerPoint and Excel skills preferred
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
