Manager - Post Posession

Key Responsibilities

• Manage the handover of 1,000+ units quarterly, ensuring all units meet quality standards
• Collaborate with Customer Centricity leads and specialists to resolve issues efficiently
• Conceptualise and execute grand handover events, including theme selection, décor, gift distribution, and mock sessions
• Ensure every event delivers a premium customer experience and enhances satisfaction
• Lead seamless project exits including society formation, financial audits, and asset transfers
• Resolve delays in project exits due to resource constraints
• Coordinate with legal, liaison, quality, and business teams to fulfil customer commitments
• Work closely with project and operations teams to ensure timely, quality-ready handovers
• Implement best practices to standardise the post-possession experience across the zone
• Improve key performance metrics including NPS scores, EE&SM compliance, and GPL exit percentages
• Ensure adherence to strict timelines from OC acquisition to project handover to associations
• Maintain high quality standards to meet and exceed customer expectations

Required Skills

• Exceptional project management and organisational skills
• Strong communication and stakeholder management abilities
• Experience in event planning and customer-facing roles
• Proactive problem-solving and decision-making capabilities
• Solid understanding of legal, financial, and operational aspects of project exits
• Analytical mindset for tracking, evaluating, and enhancing performance metrics