About the Role
The primary responsibility of the Manager is ensuring teams performance meets and exceeds function/department goals, quality target & service level expectations.
Assess the staffing needs & make decisions regarding the hiring of new employee. Need make sure that team adhere timelines and remain flexible change in requirements from clients.
Responsibilities
- Manages and drives the team extensively deals with restatement of the different plan documents.
- Must be a SME of the process as the role demands trouble shooting and floor support for the team.
- As needed assume the QC of the work done by the team and suggest controls as needed maintain the accuracy of the deliverables.
- Career Development & Coaching - responsible for the development of staff.
- Conducts monthly one-on-one meetings and ongoing coaching with staff.
- Provides ongoing feedback regarding quality of work team members and works improve processes and overall quality for the team/department.
- Ensures team performance meets and exceeds function/department goals, quality targets, and service level expectations.
- Monitors individual reconciler statistics ensure they are within established guidelines.
- Prepares reports measuring/detailing performance, including monthly management reports.
- Escalated Issues - fields escalated issues from representatives, clients, and participants.
- Identifies trends in escalated issues and proactively addresses with staff.
- Staffing - assesses staffing needs, conducts prospective employee interviews, and makes decisions regarding the hiring of new employees.
- Conducts performance evaluations and manages staff issues according company and divisional policies.
- Performs/assists in compensation during year end performance review.
- Participates in and/or coordinates conference calls and meetings consult and assist client with questions or issue resolution.
- Oversees the timely and accurate completion of activities across teams, ensures all the activities are completed promptly and without error.
- Manages/supports special projects.
- Working knowledge of KPI's like efficiency, utilization etc.
- Other duties as assigned.
Experience :
- 8-10 years of experience in 401K retirement industry (Compliance Testing reporting Services or Plan Doc teams) with minimum 4-5 years of people manager role.
- Bachelor's degree in Accounting, Finance, or MBA with related field, or equivalent experience.
- ASPPA certification is preferred.
Required Skills
- Basic knowledge of Six Sigma tools & concepts preferred.
- Advanced proficiency in MS Office, particularly Excel and Access.
- Must possess strong management, project prioritization, analytical/problem-solving, organizational, and written/verbal communication skills.
- Excellent organization, prioritization and planning skills required.
- Working knowledge of retirement industry and internal record keeping system.
- Demonstrated leadership skills.
