Job Description
This role is with the Managed Services team at KPMG Global Services.
Managed Services is a pivotal component in KPMG's Global Advisory growth strategy. We offer
an opportunity to lead the premium end of the managed services market through our human capabilities, stand-out technology-enabled facility, insights, operational excellence, and strategic alliances.
Responsibilities
- Hands-on individual contributor who leads & delivers QA/QC, Training & Knowledge Management, Reporting & Analytics, and PMO work products for Managed Services engagements.
- Operates with an execution and leadership-through-influence focus, ensuring adoption of standards and high-quality deliverables.
- Partners with delivery leads and client stakeholders to drive quality, predictability, and continuous improvement on specific programs
The Job Responsibilities Include
Strategy, governance, and operating model and Apply the Performance Enablement methodology, tools, templates, and leading
practices; provide feedback to improve them.
Execute governance rhythms for assigned engagements (cadence, KPIs, reporting packs); maintain risks, issues, and dependencies.
Contribute to GTM collateral and proposal inputs; support solution design by assembling data, examples, and draft materials QA / QC
oImplement statistical sampling plans; conduct quality evaluations across key transaction types and document outcomes.
Run calibrations with delivery teams, perform root-cause analysis; maintain QA documentation, SOPs, error taxonomy, and audit trails
Ensure consistency of quality definitions, fatal/non-fatal error handling, and SLAs across the engagement.
Training / Knowledge Management
Maintain knowledge repositories and job aids; support content lifecycle (create, review, version, retire) and metadata/taxonomy
standards.
Track adoption, assessment outcomes, and time-to-proficiency; recommend improvements based on performance data.
Implement best practices for KM, contribute practical insights on tool configuration and usage.
Reporting & Analytics
Translate requirements into KPI definitions, reporting architecture, and dashboards for client-facing and internal performance.
Build and maintain reporting packs; ensure data quality, lineage, timeliness, and SLA compliance.
PMO (Program/Project Management Office)
Maintain project plans, RAID logs, status updates, and change control artifacts; facilitate working sessions and executive checkpoints.
Coordinate cross-functional stakeholders, manage dependencies, escalate roadblocks, and drive decision follow-through.
Proactively identify risks/issues and implement mitigation actions; ensure documentation is complete and auditable.
#KGS
Qualifications
Educational qualifications
Graduation / Post Graduation
Certifications preferred: PMP/Prince2, Lean Six Sigma Black Belt; data/BI certifications a plus.
Work experience
10+ years across operations excellence, PMO, quality, analytics, and/or transformation in Managed Services / Consulting environments.
Proven hands-on practitioner in QC sampling, calibrations, audit-ready documentation; dashboarding; training design/delivery; and KM repository management.
Ability to implement and coach best-in-class practices for KM, QA/QC, and portfolio/reporting governance without direct authority
Strong communication, stakeholder coordination, and documentation discipline; comfortable operating independently and managing multiple priorities
