Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.
Work Timings: 6.30 PM IST - 3.30AM IST
About The Opportunity
The Payroll Operations Manager provides leadership, direction, and operational oversight for a high-volume payroll team. This role ensures accurate, compliant, and timely end-to-end payroll processing while maintaining exceptional client service standards. The leader is responsible for coaching and developing payroll specialist, managing daily operations, driving process improvements, and ensuring SLA compliance across US and Canadian payroll functions.
What You'll Get To Do
- Demonstrate a desire to continually learn and sets learning goals for self and team
- Communicate and collaborate with clients and internal team members
- Coach and mentor team, conduct regular individual performance meetings that include, setting expectations, performance conversations and documentation, career and development
- Sustain a team culture of individual engagement, personal growth and career development.
- Set clear performance expectations and conduct regular individual performance meetings, including performance conversations, documentation, and career development planning.
- Sustain a culture of engagement, accountability, personal growth, and continuous learning.
- Provide leadership and subject matter expertise to direct reports, ensuring access to appropriate tools and training.
- Manage schedules and staffing to meet operational demands.
- Share key company strategies and initiatives in a positive and motivating manner.
- Work collaboratively with peers on a consistent cadence to ensure processes remain aligned, efficient, and streamlined across the department.
- Oversee day-to-day across various global locations, ensuring end-to-end payroll success.
- Measure, monitor, and control quality using department metrics.
- Accountable for overall quality control and auditing to ensure low error/defect percentages.
- Ensure compliance with contracts and service level agreements (SLAs).
- Document and escalate issues in a timely manner.
- Manage continuous change effectively in a fast-paced environment.
- Plan and coordinate regular team meetings to promote quality culture and participation.
- Make operational recommendations for internal leadership.
- Hours of work between 8am-8pm Eastern Standard Time (EST)
Skills And Experience We Value
- 3+ years of experience managing North American teams in a high-volume payroll and benefits operation
- North American Payroll knowledge
- Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience in a matrix environment
- Excellent verbal and written communication skills with the ability to communicate clearly and effectively with leadership, internal partners, and customers
- An ability to plan, organize, and problem solve in a strategic way, aligning with company goals
- Bachelor's Degree desired or equivalent work experience
- Industry related certification is an asset
- Experience in the outsourcing or consulting industry preferred
- High adaptability and flexibility
- An ability to manage through constant change with minimal stress
What Would Really Make You Stand Out
- A strong background in effectively managing and coaching a team of Payroll Specialists
- A working knowledge of leading payroll, benefits, and workforce management functions
- Setting strategic direction for teams that they lead
- Experience managing a broad scope of day-to-day operations
- Experience measuring, monitoring, and controlling quality using department metrics
- Measured process improvements that have internal and external impacts
- Experience recognizing and resolving complex issues with the appropriate sense of urgency
- An ability to learn and use tools to support processes and people
- Multinational payroll experience an asset (US/CA)
- Experience managing, directing and collaborating with offshore teams providing ongoing daily support and subject matter expertise
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
