Role Overview
The Manager Operations will be responsible for overseeing and strengthening NSDCI's operational framework across programs and partnerships. The role focuses on partner engagement, inter‑ministerial coordination, operational planning, compliance, stakeholder management, and internal coordination. The position is program‑agnostic and supports both domestic and international operational initiatives.
Key Responsibilities
Operations & Partner Management
- Act as a key operational interface for national and international partners, assessment bodies, training providers, and allied institutions.
- Review, evaluate, and support onboarding of partners, including assessment centres and international collaborators, through due diligence and internal coordination.
- Oversee adherence to operational SOPs, MoUs, and program guidelines across initiatives.
- Support financial planning and budgeting processes for partners, employers, and associations in coordination with finance teams.
Client Requirement & Workforce Coordination
- Coordinate with Business Development (BD) teams and external clients to understand workforce and role requirements.
- Support development of sourcing and mobilisation strategies aligned with client needs and operational objectives.
- Ensure alignment between client requirements, partner readiness, and internal operational capabilities.
Selection & Mobility Support
- Coordinate the end‑to‑end selection process, including scheduling interviews, evaluations, and finalisation of candidates as per defined processes.
- Support candidate mobility and deployment in coordination with internal teams and external stakeholders, ensuring adherence to approved procedures and timelines.
- Ensure compliance with documentation, operational guidelines, and regulatory requirements during selection and mobility stages.
Stakeholder & Government Coordination
- Engage with Central Ministries, including Ministry of Skill Development and Entrepreneurship and Ministry of External Affairs, State Governments, and other public institutions on operational matters.
- Work closely with State stakeholders to support skill development agendas and operational rollout.
- Coordinate with internal teams and external stakeholders to respond to RTIs, grievances, parliamentary questions, and official communications.
International Engagement & Outreach Support.
- Assist in organizing meetings, webinars, seminars, and events with international and strategic partners.
- Support market research and development of country / sector collateral highlighting skill opportunities and operational readiness.
Internal Coordination & Process Improvement
- Coordinate with internal departments (programs, finance, legal, communications, state teams) for smooth execution of operations.
- Identify operational gaps, risks, and improvement opportunities and recommend effective solutions.
- Support documentation, approvals, reporting, and operational MIS for leadership review.
Communication & Content Support
- Work with internal communication and marketing teams and agencies to support content development, outreach materials, and events.
- Ensure consistency and accuracy of operational information shared with stakeholders.
Requirements
Education & Qualifications
- Bachelor's degree in business administration, Management, Finance, Public Policy, or a related field (mandatory).
- MBA or equivalent postgraduate qualification (preferred).
Experience
- Minimum 7 years of relevant experience in operations, program management, consulting or public-sector–linked initiatives.
- Experience working with Government bodies or large multi‑stakeholder programs is preferred.
Language Skills
- Fluent in English and Hindi (written and spoken).
Key Skills & Competencies
Core Competencies
- Strong communication, liaison, and stakeholder management skills
- Ability to coordinate across multiple teams and external agencies
- Strategic thinking with strong execution orientation
- Financial and resource planning awareness
- Decision‑making and problem‑solving capability
Functional Skills
- Partner evaluation and onboarding
- Budget coordination and financial control support
- Process documentation and compliance monitoring
- Operational MIS and reporting
- Negotiation and relationship building
Behavioural Competencies
- High degree of professionalism and accountability
- Ability to work in complex, multi‑stakeholder environments
- Team collaboration and people management
- Adaptability and judgment in dynamic policy environments
