Job Description
Designation: Manager Medical Coding Operations
Location: Navi Mumbai
Department: Medical Coding Operations
Role Overview
We are seeking a dynamic and results-driven
Manager Medical Coding Operations to lead our coding teams, drive operational excellence, and manage client relationships. The role requires a strong leader who can ensure compliance, maintain high-quality delivery, and build a culture of performance and growth.
Key Responsibilities- Business Growth & Client Management
- Grow and expand business from existing clients; identify opportunities for new clients and service lines.
- Understand and deliver on client requirements, ensuring customer satisfaction and delight.
- Act as the primary liaison between clients and operations teams, ensuring clear and timely communication.
- Be flexible and responsive to client needs, consistently delivering against SLAs.
- Operational Excellence
- Drive process improvements to achieve operational excellence.
- Monitor KPIs, variance reports, and highlight issues proactively to clients.
- Conduct compliance audits, identify gaps, and implement corrective actions (RCA, CAPA).
- Ensure accurate data utilization for invoicing and reporting.
- Meet all requirements of management systems and ensure adherence to organizational standards.
- People Leadership
- Lead, motivate, and develop coding teams to achieve individual and organizational goals.
- Manage and reduce attrition within acceptable levels.
- Allocate resources effectively to improve process efficiency.
- Conduct periodic performance reviews, appraisals, and career development discussions.
- Identify training needs and ensure timely interventions for skill development.
- Coach, mentor, and guide team members while providing frontline supervision.
- Performance Management
- Monitor productivity, service delivery, and overall results of the coding teams.
- Track daily progress, make adjustments, and resolve issues to ensure optimal performance.
- Ensure teams consistently meet or exceed contractual obligations and service levels.
- Prepare, track, and maintain regular as well as ad hoc performance reports.
Qualifications & Skills
- Graduate in Life Sciences, Healthcare, or related field (certification in medical coding preferred).
- Minimum 8+ years of experience in medical coding operations with at least 35 years in a leadership role.
- Strong experience managing Multispecialty coding teams.
- Proven track record in client management, P&L ownership, and SLA delivery.
- Strong analytical skills with the ability to make sound business decisions.
- Excellent people management, coaching, and leadership skills.
- Strong communication and interpersonal abilities.
Why Join Us
- Opportunity to lead and grow a high-performing team in the US Healthcare domain.
- Exposure to large-scale coding operations and client engagements.
- A culture that encourages innovation, operational excellence, and people development.
