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Job Title | E-Retail Branch Operations Manager |
Function | E-Retail |
Reporting to | E-Retail Regional Operations Manager |
1.Purpose
Responsible for alignment and implementation of operational strategy at branch to channelize E-Retail operations |
2.Key Responsibilities
Responsibilities |
.Drive adherence to Standard Operating Procedures and Execution Excellence in the Branch for E Retail (e.g. On-time delivery performance, Transit times, net service levels, SLAH, RTO reduction, timely connectivity onto the network, reduction in errors etc) .Drive safety and security of all E Tail shipments in the Branch .Drive timely, accurate and profitable delivery of shipments to customers .Track and monitor locations in the branch and ensure they meet their MOO targets .Follow up with locations to ensure adherence to initiatives taken from national level .Provide guidance and support to employees to help them discharge their duties effectively .Ensure that the branch is adequately staffed as per the manpower requirements at branch .Ensure Training and development of subordinates to develop the team's capabilities and high performance culture < p> |
3.Key Result Areas and Key Performance Indicators
Sr. No | Key Result Areas | Key Performance Indicators |
1 | Drive service quality and excellence in the branch | Overall service quality for E Retail products in terms of Net Service Levels (NSL) Strike rate % RTO % reduction in Branch Reduction in remittance exception cases in region |
2 | Tracking the Shipments and ensuring real-time query responses | MOO Scorecard for branch |
3 | Ensure safety and security of the shipments | % reduction in damage % of accurate and profitable delivery of shipment |
4 | Drive employee morale and engagement | Employee Attrition (%) |
DHL Aero Expreso S.A. is a cargo airline based out of Panama City, Panama. It is wholly owned by Deutsche Post World Net and operates the group's DHL-branded parcel and express services in Central and South America. Its main base is Tocumen International Airport, Panama City.
Job ID: 124973701
