Opportunity Overview
We're looking for a Senior Operations Manager responsible for Vendor and Facility Management. This role will provide centralized oversight, strategic vendor governance, proactive facility operations.This role ensures that business operations run smoothly while maintaining high standards for infrastructure, maintenance, and compliance.
What You'll Do
Facilities Strategy & Planning
- Coordinate schedules and ensure coverage coverage on ALL working days at both locations
- Define workplace standards (safety, cleanliness, experience)
- Plan space utilization and capacity
Vendor Management
- Negotiation and vendor selection
- Manage contracts (cleaning, security, maintenance, pantry)
- Track SLAs and performance
Budget & Cost Control
- Own facilities budget (rent, utilities, services, supplies)
- Identify cost optimization opportunities
Employee Safety
- Ensure building compliance, emergency protocols
- Partner with Compliance team for audits and risk mitigation
Leadership & Team Management
- Lead and mentor operations and facility teams
- Set performance goals and conduct evaluations
- Foster a culture of safety, accountability, and continuous improvement
Employee Experience Oversight
- Set standards for office experience (events, amenities, comfort)
Escalation Point
- Resolve complex or high-impact issues
What You'll Need
Must-haves
- Bachelor's degree in supply chain, business, or related field (MBA preferred).
- Proven experience in vendor management, procurement, or facility operations, often requiring 7+ years, with experience managing teams of 3-5 members
- Good Communication, organizational and time management skills
- Technically savvy with ability to use basic computer tools, including Google Docs, Sheets
- Strong leadership and project management skills
- Negotiation and effective communication to coordinate the internal and external stakeholders
- Legal/compliance understanding to guarantee the integrity of contracts
- Good Relationship-building skills to grow in cooperative relationships
- Good project management skills to handle more than one project at a time
Nice-to-haves
- Experience with facility management software or CMMS systems
- Knowledge of sustainability practices (energy efficiency, green building standards like LEED)
- Exposure to digital transformation / automation in operations
- Experience managing large-scale or multi-site facilities
- Familiarity with ERP systems (e.g., SAP, Oracle)
- Strong background in vendor negotiations and contract management
- Experience in crisis management and business continuity planning
- Understanding of IoT-based smart facility systems
- Six Sigma / Lean certification or process improvement experience
- Experience working in a fast-paced or high-growth environment
Additional Information
- Reporting to: Madhuri Chinta
- Team: Operations (size-2)
- Internal Applicants: Please discuss your interest with your current manager before applying. For more information about the process, check out the Talent Acquisition Confluence page.
Equal Opportunity Statement
Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.
