Manager - Non-Gen AI - Trust and safety

Inviting applications for the role ofSenior Manager/Manager, Trust, and Safety

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications.

Responsibilities

• Play a key role in developing presentations showcasing our capability in Trust and Safety offerings with reference to:

• Market profile: size, competitors, stage of growth

• Customer segments: groups of prospects with similar wants & needs

• Competitive analysis: strengths, weaknesses, opportunities, and threats in the landscape

• Value proposition: the type of value we will deliver to the market

• Positioning strategy: the positioning of the offerings to focus on opportunities in the market

• Key Industry connects and roadmaps

• Scout for potential opportunities within several cross functional teams (sales and marketing) to generate more growth in the existing client managed services and build a strong brand presence portraying the value propositions

• Incubate new ideas and proof of concept solution to create differentiation and drive adoption of services

• Conduct extensively market research, insights, and intelligence in an innovative and dynamic and provide inputs for potential opportunities

• Innovate with ideas on knowledge building, capability building, Asset/ collateral creation, management, and retention of the service line assets/ data

• Creation and building of various process level documentation, SOPs, Case Studies, Framework documents, question banks, FAQs

• Craft content policies, capability decks for a global community on platforms with a focus on global markets

• Articulate, interpret, and implement content policies externally and internally

• Support and drive internal short-term Trust and safety projects

Qualifications we seek in you

Minimum qualifications

• Any graduate/Post Graduate degree or equivalent with an excellent academic record

• Relevant experience in a BPO/KPO

• Relevant years of professional work experience managing projects and client processes

Preferred qualifications

• Excellent Analytical & Communication skills

• Ability to work & communicate with people across organizational unit

• Excellent interpersonal & Management skill

• LEAN/Six Sigma - Trained, Tested and Certified (preferred)

• Leading calls with Clients/ other business functions Independently

• High MS-Office skill (Advance Excel) - preferred

• Good Understanding of Sales/ Pre-sales cycle

• Openness in accepting challenges and changes should be a quick learner

• Flexible and open to work across schedules

• Demonstrated ability to meet/improve deadlines and manage multiple priorities