Job Description
Designation/Title M365-AzureAD_MFA_SSO_MDM_Intune_Patch Mgmt
Sub-Band B3-2
Education Qualifications B.E/BTech
Experience 10+ Years of experience in relevant field
Job Family Customer Service Operations_Cloud & Security Customer Service Operations_Security Services_TCTSL
Purpose/Objective Responsible for managing M365 environment
Key/Major Activities
Experience and knowledge of M365-Azure AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, SSPR, Mobile Device Management, Deployment, and Distribution
Should have good experience in troubleshooting issues of M365-AzureAD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO, SSPR and MDM Issues, Scripting (PowerShell)
Escalate and co-ordinate with Vendors for issue resolution
Communicate with Customers IT and Security Groups
Co-ordinate with FW, NW teams to ensure Supported systems are maintained
Working Knowledge of various MDM & Patch Management Tools
Troubleshooting and support, Anti-Virus, DLP, Windows Defender, BitLocker Encryption
Maintaining Patch version update report from MS Portal and ensuring all the End Points
Remote Support and assisting users via calls and MS teams
Install, Configure, Test, Manage and Maintain M365 Application software, and System management tools
Intune Windows packages creation, testing & deployments
Liaise with vendors and other IT personal/Customer for problem resolution
L3 Desktop Support and Remote Support for end-users.
Knowledge of handling Helpdesk Ticketing Systems.
Maintaining IT documentation, Audit Queries, Hardening
VAPT Fix, Security & Compliance
End User SLA Management
Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.)
Technical Skills M365 Service Administration
Advanced knowledge of M365-Azure AD, MFA, SSO and Conditional Access Policy, Transport Rules, Email Message Tracking
Detailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App Protection
Experience in End Point engineering and support activities
Advanced knowledge of patch management methodologies
Should have good experience in troubleshooting issues of Patch Management & MDM
Familiarity with certificate application to end user devices
Provide Level 3 support for complex issues related to Microsoft 365 services
Advanced Troubleshooting and Support
Identity and Access Management
Should have good experience in Hybrid Environment Management
Automation and Scripting
Monitoring and Reporting
Migration and Deployment
Collaboration with Stakeholders
Microsoft Certifications
MS-102 Microsoft 365 Administrator
MD-102 Endpoint Administrator
AZ-104 Azure Administrator
SC-300 Identity & Access Administrator
SC-900 / SC-400
Behavioural Skills Excellent communication skill, Clear English speaking and writing ability
Project management skills
Have systematic approach towards work areas
Should be able to cope up excellently under stressful circumstances
Ability to work independently and as part of a team.
Customer-focused with strong problem-solving skills.
Effective time management and prioritization.
Analytical mindset and commitment to continuous improvement.About Company
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
