JOB ROLE & RESPONSIBILITIES:
- Identify suitable Movin Service Providers (MSP) for Last Mile and First Mile operations across the country.
- Monitor existing MSPs. Maintain customer relationships to improve service and identify growth opportunities.
- Coordinate with departments to setup MSPs to monitor services on a daily basis.
- Audits MSP processes to ensure compliance and identify possible optimization.
- Implements safety procedures and policies with MSPs to provide a safe, proficient work environment.
- Implements New MSPs Initiates and performs training for MSP representatives to ensure UPS policies and procedures are communicated to the MSP.
- Works with the region functions to develop new MSP contracts, reporting templates, tools and service agreements.
- Coordinates day to day business, reports, BSC, Volume growth, Vehicle appearance.
- Creates strong contact with relevant MSPs to identify potential strategic MSPs.
- Sets up Business Plan for relevant MSP businesses to support the MOVIN Business Planning process.
- Train the MSPs on using MOVIN Operations process to ensure consistency to MOVIN and customer systems.
- Trains the MSPs on MOVIN services and share MOVIN's methodology and best practices to lead the MSP to become an efficient strategic partner to provide best service for best rates.
- Maintain quality control documents to maintain standards.
- Create standard operating procedures for the training group to promote consistency and improve performance.
- Work with others throughout the district to troubleshoot system, operational, and service inefficiencies and create new processes that result in improved performance.
- Assists in monthly business plan reviews with MSPs to identify and address performance issues. Implements solution support of effective, practical plans to minimize cost/mile and maximize performance by meeting service commitments.
Educational Qualifications:
Bachelor's Degree or equivalent
Relevant Experience:
7-10 years of relevant experience including at least three years of supervisory experience.
