Manager- Network Operations

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager- Network Operations

Role Overview

We are looking for a highly skilled Agentic AI Solutions Developer to design, build, and deploy intelligent, autonomous systems that can perceive, reason, and act across enterprise workflows.
The ideal candidate will combine expertise in GenAI models, LLM frameworks, and workflow orchestration with strong software development and integration skills.

Shape

Key Responsibilities

Design and develop Agentic AI architectures using frameworks like MCP, LangChain, CrewAI, AutoGen, or similar.

Build intelligent multi-agent systems capable of planning, reasoning, decision-making, and task automation.

Integrate AI agents with APIs, enterprise data sources, and business applications.

Develop and maintain prompt pipelines, embeddings, and vector databases for contextual awareness.

Work closely with data, DevOps, and product teams to ensure scalable deployment and observability.

Build proof-of-concept (POC) solutions and transition successful prototypes into production.

Implement feedback loops for continual learning and performance improvement of agents.

Document architecture, workflows, and reusable components for internal knowledge sharing.

Explore emerging trends in autonomous AI agents, RAG pipelines, and AI governance to recommend adoption opportunities.

Qualifications we seek in you!
Minimum Qualifications/skills

Strong proficiency in Python and AI frameworks (LangChain, LlamaIndex, AutoGen, CrewAI, Semantic Kernel, etc.)

Experience with LLMs (OpenAI, Claude, Gemini, Mistral, etc.) and their APIs.

Hands-on with vector databases (Pinecone, Chroma, Weaviate, FAISS, etc.)

Understanding of retrieval-augmented generation (RAG) and tool-using agents.

Good grasp of prompt engineering and fine-tuning techniques.

Familiarity with API integration, REST, and event-driven systems.

Exposure to cloud platforms (Azure, GCP, AWS) for model hosting and orchestration.

Version control (Git), CI/CD pipelines, and containerization (Docker, Kubernetes).

Strong problem-solving mindset, with ability to conceptualize autonomous workflows.

Bachelor's or Master's in Computer Science, AI/ML, Data Science, or related fields.

Certifications or specialized training in GenAI, ML, or Automation tools preferred.

Preferred / Nice-to-Have

Experience in enterprise automation (UiPath, Power Automate, ServiceNow, etc.)

Familiarity with MLOps, model monitoring, and observability.

Prior experience in developing AI copilots or conversational bots.

Understanding of AI ethics, compliance, and data security frameworks.

Open-source contributions or personal projects in agentic AI or automation.

Delivery of functional AI agents that autonomously complete or orchestrate defined business tasks.

Reduction in manual process touchpoints via AI-driven workflows.

Successful POC-to-Production transition rate for developed solutions.

Innovation contributions (e.g., reusable agentic components, new LLM integrations)

Why join Genpact

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.